Mobile 2-way Notifications for SCSM

“By adding integration for System Center Service Manager, Enterprise Alert 2011 builds on the existing interoperability with System Center Operations Manager and provides improved operational efficiencies to customers looking for advanced notification features and remote incident management.”

Christian von Burkleo, Director Business Strategy, Management and Security Division at Microsoft Corp

Intelligent notifications and remote incident management for SCSM

message master® Enterprise Alert complements Microsoft System Center Service Manager with intelligent notifications and remote incident management capabilities via various channels including smartphone apps. Smartphone Apps provide convenient trouble ticket management “on-the-go” and an instant insight into what is going on in your enterprise IT.

Multi-modal notifications (voice with text-to-speech, SMS text, IM, email, fax, smartphone push) with automated channel failover
2-way notifications including delivery tracking, acknowledgement and replies
Smartphone app for incident management, e.g. for iPhone, Blackberry, WP7
Automated escalation chains and group alerts
Duty rosters, off-business-hour notifications
Remote/mobile ticket updates into SCSM
Notification intelligence, e.g. presence & find-me-follow-me
Active Directory integration
High-availability, enterprise-class installation
Real-time notification workflow tracking
Management Pack for seamless integration in SCSM