Reliable Alert Notifications for Truesight and Remedy.

Get BMC Software fit for 24/7 Operations

Automated mobile alerting for 24/7 IT operations with BMC Remedy & TrueSight

Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?

Derdack’s EnterpriseAlert adds reliable and mobile alerting to BMC Remedy and TrueSight. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents to your BMC stack – all out-of-the-box.

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Enterprise Alert is a software package you need to install along with your BMC Software product installation. It connects to BMC Remedy and TrueSight via 2-way plug-ins (code-less integration). A free trial version of the software is available. The accompanying mobile apps are available in the appstores at no charge.

Features for BMC Remedy and TrueSight

2-way integration

The industry’s only codeless 2-way integration with BMC Remedy and BMC TrueSight (ProactiveNet Performance Management & Infrastructure Management) enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.

24/7 IT Operations Duty with Derdack

Using a different BSM or ITSM system?