Enterprise Alert complements IBM Tivoli products with rapid, mobile notifications via multiple communication channels and with capabilities for remote management of critical incidents, e.g. from a Smartphone. Smartphone Apps provide convenient trouble ticket management “on-the-go” and an instant insight into what is going on in your enterprise IT. Enterprise Alert is the leading solution for reliable and mobile alert notifications and mobile incident management for IBM Tivoli software products.
Explains how to complement the IBM Tivoli with Derdack Enterprise Alert for anywhere remedial of IT incidents and superfast and reliable alerting.
Complementing IBM Tivoli
Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device.
Mobile apps for convenient alarm management, alert acknowledgement, collaboration and more for iPhone, Android, Windows Phone, Blackberry
Seamless 2-way integration with IBM Tivoli Monitoring, IBM Netcool/Omnibus as well as connectivity to IBM Maximo and Impact. Active Directory-based user management. And more.
Why 2-way integration matters
Only 2-way integration enables closed-loop alerting processes. While a simple email forwarding of event information or webhook calls (as common in simple SaaS solutions) can trigger alert notifications, such approach lacks the update of incidents in HPE Software once an alert was acknowledged or even closed.
When an incident is closed in the original source, for instance when the problem is solved, 2-way integration can stop ongoing alerting processes and even allow to inform already alerted engineers. Simple APIs lack those abilities.
“For many years now StorTech has been a loyal customer of Derdack utilizing Enterprise Alert as a central communication hub for our Managed Services. Enterprise Alert acts as a mediator between our monitoring software and our call management system, alerting engineers of incidents and making managers aware of any escalations.”
Jean Muller, Managed Services Operations Manager at StorTech
Designed for IBM Tivoli
Derdack has been an IBM Business Partner since 2006 and markets Enterprise Alert as the closed-loop notification software of choice for IBM’s Tivoli product line.