Reliable alert notifications with tracking & escalations
Ultimate reliability for critical alert notifications
Enterprise Alert provides automated, persistent alert notifications going far beyond the common 1- or 2-way alert notifications offered by other systems. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Voice calls with text-to-speech via SIP (on prem hardware & cloud providers) incl. inbound call routing, voice clipping, etc
SMS-Text (2-way via SMPP, Modems, Carrier Gateways, etc)
Retrieve recommended remediation actions and either attach those to the alert message for remote user triggering or automatically execute
Notify persistently including channel hopping, delivery tracking, processing of acknowlegements, auto-escalations, etc
Process responses including acknowledgements and anywhere remediation actions
Update 3rd Party Systems
Update 3rd party systems with ownership information, annotations and execute remotely triggered remediation actions, e.g. runbooks
Reliability and Accountability
Enterprise Alert is the foundation for targeted alert notifications, reducing “noise” and increasing accountability in critical incidents. If used properly, Enterprise Alert has an immediate impact, e.g. by applying its targeted notifications and automated in-team escalation methods .
Overcoming the “broadcast dilemma”, Enterprise Alert addresses the appropriate responsible person instead of groups and links critical incidents with people who know what to do and can act. It can also escalate automatically to other staff members if the first-line person does not respond in time.
To complete this picture we offer on-call team management, multi-team schedules and team rotations.
Centralize and Consolidate
Along with the exploding number of existing systems that monitor IT, business processes, manufacturing and facilities the need for automated alert notifications on business-critical events is also growing.
Enterprise Alert consolidates the existing notification infrastructure and provides scalability for future demands by acting as a central notification hub for multiple event sources in the enterprise. This leaves enterprises with a single point of alarm & notification, configuration, workflow and data management.
To ensure the necessary reliability and performance Enterprise Alert can be set up in redundant, high-availability configuration. Numerous and flexible APIs enable integration with any 3rd party application or system.