Products – Enterprise Alert
CEBPs – Communication-enabled Business Proccesses
The core idea of CEBPs is true embedding of communications into business processes, which requires automation of application-to-person communication.
In an effort to achieve higher business continuity enterprises are looking into products and services for automating business-critical alert and notification workflows. Such products are based on unified communications and represent a truly beneficial application case. Alert and notification workflow solutions combine multi-modal communication with presence, user preference and availability information in order to rapidly, automatically and reliably alert and notify service technicians, managers and users in the event of a critical situation occurring.
The alert process is directly initiated from a business process, for instance an IT application, and without human intervention. A product like Derdack’s message master® Enterprise Alert thus offers a variety of Application Programming Interfaces (APIs) for seamless integration with IT, manufacturing and production management, CRM and other enterprise systems.
