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Derdack launches message master® Enterprise Alert 2010 and enhances business continuity and customer satisfaction

November 18, 2009

Derdack today announced the launch of message master® Enterprise Alert 2010 which combines automated alerts and notifications to enhance business continuity and systems uptime for critical services. Using incident-forward communications, notifications can go beyond the enterprise’s boundaries to customers and suppliers thus raising satisfaction levels.

Matthes Derdack, Managing Director of Derdack explains, “We could see that our notification workflow software provided many benefits to companies looking to maintain service uptime. It was a logical step to extend the multi-destination notification functionality to communicate with a broader audience. A proactive incident-forward communication strategy ensures users and customers are kept up to date on any issues that have affected service availability. This prevents lost staff productivity, raises customer satisfaction levels and reduces the number of support calls that are generated regarding the same incident.”