Maintenance Windows – Silence Alerts During Routine Maintenance

Maintenance Windows – Silence Alerts During Routine Maintenance

Maintenance Windows are used in Enterprise Alert to designate times that certain alert policies aren’t triggered during system maintenance. This means muting alert notifications that would otherwise be triggered by those policies. The choices you have are either single policies or all policies with a certain tag. So, if you’ve grouped policies by a tag

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November 28, 2016 0

Take your ITIL incident management to the next level with Enterprise Alert

Take your ITIL incident management to the next level with Enterprise Alert

ITIL incident management aims to manage the lifecycle of all incidents. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents. Let us have a look at where Enterprise Alert adds value to

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November 4, 2016 0

On-call duty scheduling and IT service alerting at Bilfinger Global IT

On-call duty scheduling and IT service alerting at Bilfinger Global IT

Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients

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November 4, 2016 0

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical

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October 24, 2016 0

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Looking for additional revenue streams with your HPE on-prem customers? Derdack complements NNMi, OM, OpsBridge and other HPE products with reliable alert notifications and mobile apps for anywhere remedial – enabling a 10x faster incident resolution. We focus on on-prem installations allowing customers to fully own the license and benefit from proven security and data

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September 28, 2016 0

Monitoring Enterprise Alert – The last System standing

Monitoring Enterprise Alert – The last System standing

Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be

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September 22, 2016 0

Alert Enrichment – Get all the Information you need to handle a critical Situation

Alert Enrichment – Get all the Information you need to handle a critical Situation

When an on-call person receives an alert it is essential that he or she understands it – immediately. The Problem: The information available from the backend systems (e.g. monitoring tools, facility management, etc.) is often quite cryptic and not self-explanatory. Sometimes alert messages are hard to read and understand: Alert on XC3o84-CCP-DEC07, Error code: 1254, Timestamp:

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September 21, 2016 0

Automated On-Call Reports via Email for Management or Accounting

Automated On-Call Reports via Email for Management or Accounting

Are you looking for detailed on-call times and accounting information for teams and users from Enterprise Alert in a customizable format? All information about on-call times and duties of teams and users is available in the Enterprise Alert database. It is possible to use third-party reporting tools or scripts to extract the required information in a suitable format.

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September 9, 2016 0

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Let’s meet in Cologne at the Microsoft System and Service Management User Group Meeting (MSSMUG) on September 2, 2016! Discover our MS-certified solution Enterprise Alert, providing fully-automated real-time alerting & app-enabled anywhere response for Microsoft System Center, OMS and Azure. Don’t miss our breakout session “For a 10x faster incident response and resolution through fully automatic alerting”,

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August 25, 2016 0

Let’s meet in Berlin at System Center Universe (SCU) Europe

Let’s meet in Berlin at System Center Universe (SCU) Europe

Visit Derdack in Berlin at the European Microsoft community conference, System Center Universe (SCU), from August 24-26, 2016! Discover our MS-certified solution Enterprise Alert, providing fully-automated real-time alerting & app-enabled anywhere response for Microsoft System Center, OMS and Azure. Pass by our booth #IV in the BCC in Berlin! Don’t miss our breakout session “For

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July 21, 2016 0

Alert Notifications for BMC Remedy and Truesight

Alert Notifications for BMC Remedy and Truesight

With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or

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July 13, 2016 0

ChatOps with Skype for Business and Lync – a walled-garden solution for enterprises

ChatOps with Skype for Business and Lync – a walled-garden solution for enterprises

Derdack has been providing a ChatOps solution for Microsoft Lync and Skype for Business since 2009 when we launched the first integration into Microsoft Lync. Now, the solution is incredibly powerful enabling a wealth of integrations and actions to control systems. At the same it uses the power of Microsoft Skype for Business regarding connected

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July 6, 2016 0

Higher IT uptime through anywhere incident response

Higher IT uptime through anywhere incident response

The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,

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June 20, 2016 0

Integration of any Backend System with Enterprise Alert with just one Command Line

Integration of any Backend System with Enterprise Alert with just one Command Line

Enterprise Alert offers various interfaces which allow you to submit events and thereby generate alert notifications. Besides the so called smart connectors for code-less integration with specific products Enterprise Alert also offers generic interfaces for programmatic integration of your backend systems. One very convenient option for integration with just one line is the command line interface (CLI). With the

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May 27, 2016 0

See you in Houston at HASMUG 2016!

See you in Houston at HASMUG 2016!

Visit Derdack at Houston Area Systems Management User Group Meeting (HASMUG) and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x faster response to major and critical incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems,

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May 25, 2016 0

See you in Belgium at ITPROceed

See you in Belgium at ITPROceed

Let’s meet at Belgium’s premier Microsoft community event – ITPROceed.   We invite you to see live how Derdack enhances Microsoft System Center, Microsoft Azure and Microsoft OMS with fully automated alerting with tracking, escalations and on-call scheduling. Learn how leading Belgian companies and European institutions already benefit from Derdack’s mobile real-time alerting and mobile

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May 20, 2016 0

Getting IT Alerting right

Getting IT Alerting right

IT Alerting has become a premier field of application for operational alerting. There is a growing number of vendors claiming to do IT alerting. But look closer, there are couple of requirements that should sit on top of the list when choosing the right vendor: Multi-modality of notifications is crucial: Voice call with text-to-speech, text,

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May 2, 2016 0

Derdack named a ‘Cool Vendor’ by Gartner

Derdack named a ‘Cool Vendor’ by Gartner

Potsdam, Germany, April 26, 2016: Derdack, a leading provider of operations alerting and app-enabled incident management, today announced has been included in the list of “Cool Vendors” in the “Cool Vendors in Digitalization Through Industrie 4.0” by Bettina Tratz-Ryan, Christian Titze, April 14, 2016 report by Gartner, Inc Every year, Gartner identifies “Cool Vendors” based

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April 26, 2016 0

Let’s meet at Automation Management Summit in St. Charles, MO

Let’s meet at Automation Management Summit in St. Charles, MO

Mobile real-time alerting & app-enabled anywhere response for Microsoft System Center and OMS  April 28, 2016 – Ameristar Casino Resort & Spa – St. Charles (MO) Visit Derdack at the Automation Management Summit in St. Charles and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x

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April 18, 2016 0

Meet us at Hannover Messe 2016

Meet us at Hannover Messe 2016

App enabled manufacturing: Automating maintenance and incident alerting on the plant floor for 10x faster response and resolution Hannover Messe, Hannover: Bitkom Innovation Area Industry 4.0, Hall 7, Stand D28 – April 25-29, 2016  Visit Derdack at this year’s Hannover Messe to learn how customers automate and mobilize service dispatching and mobile incident management on

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March 30, 2016 0

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago’s teachers and school administrators rely on uninterrupted IT services. A swift response to critical IT incidents is thus essential. CPS decided for Derdack’s Enterprise Alert because of its advanced alerting capabilities and Microsoft System Center integration. Enterprise Alert is connected 2-way to the monitoring infrastructure, with Active Directory integration for user management and contact

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March 18, 2016 0

Hotfix for Microsoft UCMA important for the Enterprise Alert Skype for Business / Lync Module

Enterprise Alert using the Unified Communications Managed API of Microsoft for its Skype for Business / Lync module. We recently experienced some misbehavior and crashes here. Therefore, we highly recommend installing the following Microsoft hotfix if you use Enterprise Alert in conjunction with Skype for Business or Lync. Unified Communications Managed API 2.0 Redist (64

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January 18, 2016 0

Updating from Enterprise Alert 2015 to Enterprise Alert 2016

Enterprise Alert 2016 comes with a bunch of great new functionalities, e.g. new mobile apps, plug & play integration with Microsoft Operations Management Suite and HP Operations Manager i, etc. You can find a complete list of new features in the What’s New document at the link below: https://www.yammer.com/derdackusergroup/#/files/45901365 Also, in the following launch video

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December 7, 2015 0

Example for customizing SCSM integration to meet your workflows: Notify service teams upon support group changes

We are pleased to announce that we have developed a Management Pack (MP) for Microsoft System Center Service Manager (SCSM), which allows you to send updates to Enterprise Alert® when a specific incident field changes. For instance, you can automatically send updates to Enterprise Alert when the support group of an incident changes e.g. from

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April 24, 2015 0

Why Azure Marketplace is a key element to drive cloud adoption

Why Azure Marketplace is a key element to drive cloud adoption

Yesterday at TechEd Europe 2014, Microsoft announced that they added 30 new solution providers and ISVs with more than 50 products to their Azure Marketplace. This happened under a newt “Azure Certified for Application Services” program. We at Derdack are very excited to have been selected as one of those 30 partners. It means that a preview release of Enterprise Alert

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October 29, 2014 0

Best practice for effective after-business hours alert notifications

Reliably notifying staff about critical incidents or unplanned business interruptions is crucial in order to ensure a response and to minimize downtimes. However, companies face a couple of issues that  limit the effectiveness of such alert notifications. These limits are often related to the notification channels in use. However, reliability and persistence are mandatory in business critical scenarios. Good old

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September 10, 2014 0

Why it is a good idea to use Enterprise Alert and Lync for your emergency desktop alerting

Why it is a good idea to use Enterprise Alert and Lync for your emergency desktop alerting

It has been common throughout the majority of organizations in past years to use a specific desktop client solution for emergency alerting. Originally, this represent a valid solution as (UC) communication options on PCs were limited. However, this has changed recently and organizations can now enjoy a deep integration of PCs and other devices like

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August 21, 2014 0