„We can see the amount of standby-calls during night shifts have drastically dropped!”

Willem van der Poel, SCSM, SCOM & Orchestrator Engineer, KAS BANK N.V.

Automation of incident alerting

Business needs

• Automate incident alerting during out-of-business hours
• Reliable, multi-modal alerting with tracking & escalations
• Integrate with the System Center ITSM stack

Business benefits

• Significantly reduced alerting noise
• Reduced cost for engineers on 24/7 shifts due to less incident assignments
• Centralized incident alerting
• Improved duty scheduling and management