IT Managed Service Providers

Ensure Service Delivery and Minimize Downtime
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We cannot really lose any time when there is a serious issue. Severe incidents are luckily a rarity, but when they do occur we need to be absolutely sure that we are immediately aware and able to respond. 200,000 government officials are impacted if an alert is missed. ”

Bas van Genugten, Service Operations Manager, ICT Operations Benelux, BT Global Services

Smartphone IT Managed Services
10:00 AM

Status check

It’s very easy to get a full status overview from the dashboard and see what is going on. On your desktop, tablet or mobile phone.
Smartphone IT Managed Services
10:30 PM

All your customer's applications

Enterprise Alert acts as the central alarm management and alerting hub for all applications and all customers.
Smartphone IT Managed Services
12:30 PM

Targeted alerting

If an incident in a customer application occurs, the responsible team and engineers on duty are alerted immediately. 
Smartphone IT Managed Services
12:35 PM

Escalation across multiple channels

All communication channels are supported, if one is done, the other is used. Plus, there is always a back-up.
Smartphone IT Managed Services

01:00 PM

Resolution

Closing of incidents and alerts while on the go. All is tracked and availability for analysis and SLA reporting
Smartphone IT Managed Services
01:30 PM

All good

Back to the dashboard and as shown in the overview, all customer systems are up and running

Benefits for IT Service Providers

Guaranteed alerting

Alerts are no longer missed based on a persistent andintelligent notification workflow which includes support of all communication channels,active acknowledgements, escalations and reiterations. All fully automated.

Meeting customer SLAs

You can define response time outs based on different SLAs and meet individual requirements. On top Enterprise Alert offers full audit trailing incl. locked times for responses and resolution of alert notifications.

Flexible alert notification workflows

Customers have different SLAs and requirements and you need to meet them all. Derdack provides you with full flexibility on the alerting workflows catering for standardized as well as custom processes and communication requirements.

Low maintenance effort

You need to focus on your customers and not on administering the platform. Enterprise Alert comes with a very intuitive GUI, easy to configureand even easier to maintain. Once set up it synchronizes user data automatically and literally manages itself.

High availability

Full anywhere operations require 100% uptime. Derdack offers fullredundancy and fail-over features including communication channel redundancyand HA across different sites.

Seamless integration

Support of all standard interfaces (SMTP/Command line/Fileinterface/SOAP/SNMP etc.) and very convenient plug & play connectors for leading products like MS SC / OMS / HP / ServiceNow and IBM etc.