{"id":5355,"date":"2016-07-14T12:15:55","date_gmt":"2016-07-14T10:15:55","guid":{"rendered":"https:\/\/www.derdack.com\/de\/?p=5355"},"modified":"2016-07-14T12:16:46","modified_gmt":"2016-07-14T10:16:46","slug":"alarmierung-bmc-remedy-truesight","status":"publish","type":"post","link":"https:\/\/www.derdack.com\/de\/alarmierung-bmc-remedy-truesight\/","title":{"rendered":"Mobile Alarmierung f\u00fcr BMC Remedy und TrueSight"},"content":{"rendered":"

Mit dem\u00a0Update 1 von\u00a0Enterprise Alert 2016 bietet Derdack nun auch die code-freie, bidirektionale Anbindung an BMC Remedy und Truesight an. Damit kommen BMC-Anwender nun in den Genu\u00df der h\u00f6chstm\u00f6glichen Stufe der zielgenauen und automatisierten\u00a0Alarmierung mit Enterprise Alert. Die 2-Wege-Anbindung erm\u00f6glicht die Synchronisation s\u00e4mtlicher Alarmierungszust\u00e4nde an Remedy und TrueSight zur\u00fcck.<\/p>\n

Fakten zur BMC Remedy-Integration<\/h2>\n

Unterst\u00fctzte\u00a0Remedy Versionen sind BMC Action Request System oder BMC Remedy Incident Management 8.1.02 or 9.x oder h\u00f6her.\u00a0Die Integration basiert auf einer Erweiterung der Remedy Webservices, welche auf dem Remedy-System installiert werden muss. \u00a0Der Remedy-Konnektor von Enterprise Alert bietet die automatische Abfrage von Incidents um dann die zust\u00e4ndigen Personen oder Teams zu alarmieren. Die\u00a0Quittierung einer Alarmmeldung f\u00fchrt zu einem Update des Incidents\/Tickets in Remedy. Anmerkungen k\u00f6nnen mobil erfolgen und werden an das Ticket angeh\u00e4ngt. Au\u00dferem erlaubt der Konnektor das Erstellen von neuen Incidents in Remedy von der mobilen App aus. Tickets k\u00f6nnen auch vollautomatisch erstellt werden, wenn ein neuer Alarm in einem Monitoring-System auftritt, welches an Enterprise Alert angeschlossen ist.<\/p>\n

Fakten zur BMC\u00a0TrueSight-Integration<\/h2>\n

Unterst\u00fctzte Version sind TrueSight Infrastructure Management 10.x, TrueSight Operations Management 10.x, BPPM 9.5 und BPPM 9.6. Die Integration basiert auf dem \u00a0TrueSight Webservice API. Der Konnektor unters\u00fctzt die automatisierte Abfrage von Events in TrueSight in w\u00e4hlbaren Event Collectors. Die\u00a0Quittierung einer Alarmmeldung f\u00fchrt zu einem Update des Events in TrueSight.\u00a0Annotationen, z.B. in der mobilen App, werden an Events in TrueSight angeh\u00e4ngt.<\/p>\n

\u00dcber\u00a0Derdack\u00a0Enterprise Alert<\/h2>\n

F\u00fcr eine\u00a010x schnellere und effektive Beseitigung von St\u00f6rungen in IT, Produktion und Versorgung, kombiniert Derdack\u2019s Alarmierungssoftware:<\/p>\n

    \n
  1. Mobile Alarmierung mit Nachverfolgung, Eskalation und Rufbereitschaftsverwaltung<\/li>\n
  2. Ad-Hoc Zusammenarbeit von Teams per ChatOps oder Telefonkonferenz<\/li>\n
  3. Echte Problembehebung von unterwegs durch\u00a0Fernwirken mit mobiler App<\/li>\n<\/ol>\n

    Mehr \u00fcber\u00a0Enterprise Alert<\/a><\/p>\n

    Das Update 1 ist f\u00fcr alle Nutzer von Enterprise Alert 2016 (Datacenter Edition oder h\u00f6her) kostenlos. Die Auto-Update-Funktion erkennt Update 1 automatisch.<\/em><\/p>\n

    <\/div>","protected":false},"excerpt":{"rendered":"

    Mit dem\u00a0Update 1 von\u00a0Enterprise Alert 2016 bietet Derdack nun auch die code-freie, bidirektionale Anbindung an BMC Remedy und Truesight an. Damit kommen BMC-Anwender nun in den Genu\u00df der h\u00f6chstm\u00f6glichen Stufe der zielgenauen und automatisierten\u00a0Alarmierung mit Enterprise Alert. Die 2-Wege-Anbindung erm\u00f6glicht die Synchronisation s\u00e4mtlicher Alarmierungszust\u00e4nde an Remedy und TrueSight zur\u00fcck. Fakten zur BMC Remedy-Integration Unterst\u00fctzte\u00a0Remedy Versionen<\/p>\n

    Continue Reading<\/i><\/a><\/p>\n","protected":false},"author":6,"featured_media":2203,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[425,272,1],"tags":[472,489,490],"yoast_head":"\nAlarmierung f\u00fcr BMC Remedy und TrueSight<\/title>\n<meta name=\"description\" content=\"Derdack bietet die code-freie, bidirektionale Anbindung an BMC Remedy und BMC Truesight f\u00fcr zielgenaue und automatisierte Alarmierung an.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.derdack.com\/de\/alarmierung-bmc-remedy-truesight\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alarmierung f\u00fcr BMC Remedy und TrueSight\" \/>\n<meta property=\"og:description\" content=\"Derdack bietet die code-freie, 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