Reliable Alert Notifications for SCADA and OT via OPC.
24/7 IT Alerting & Anywhere Response
Mobile maintenance and incident alerting
Via OPC UA or other APIs Derdack’s solution links machines, sensors and manufacturing systems with responsible, qualified and available factory staff and automatically send incidents, quality issues and maintenance jobs via text, IM or voice or directly to worker’s smartphones.
Integrating Derdack Enterprise Alert 2016 with industrial IoT, SCADA and machines via OPC UA
Complementing SCADA and OT with
Automated & rea-time alert notifications by voice, text, IM, push, email with tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/7 and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device.
Secure, app-enabled alert management via a feedback channel to acknowledge alerts and to update their status or to add annotations visible to an operator in the control room for iPhone, Android, Windows Phone
Effortless integration with systems like SCADA or MES and industry-standard protocols like OPC UA, D/A & A/E as well as open APIs like SOAP, SMTP, HTTP, ASCII and XML
Why 2-way integration matters
Only 2-way integration enables closed-loop alerting processes. While a simple email forwarding of event information or webhook calls (as common in simple SaaS solutions) can trigger alert notifications, such approach lacks the update of alerts/incidents in Operational Technology once an alert was acknowledged or even closed.
When an incident is closed in the original source, for instance when the problem is solved, 2-way integration can stop ongoing alerting processes and even allow to inform already alerted engineers. Simple APIs lack those abilities.
“We are firefighters. This system keeps us going.”
John Magnet, Factory Automation Lead
Designed for OPC connectivity
Since 2008 Derdack is a member of the OPC Foundation. The OPC Foundation is dedicated to ensuring interoperability in automation by creating and maintaining open specifications that standardize the communication of acquired process data, alarm and event records, historical data, and batch data to multi-vendor enterprise systems and between production devices.