Reliable Alert Notifications for Truesight and Remedy.
Get BMC Software fit for 24/7 Operations
Automated mobile alerting for 24/7 IT operations with BMC Remedy & TrueSight
Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?
Derdack’s EnterpriseAlert adds reliable and mobile alerting to BMC Remedy and TrueSight. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents to your BMC stack – all out-of-the-box.
Enterprise Alert is a software package you need to install along with your BMC Software product installation. It connects to BMC Remedy and TrueSight via 2-way plug-ins (code-less integration). A free trial version of the software is available. The accompanying mobile apps are available in the appstores at no charge.
Features for BMC Remedy and TrueSight
Voice, text, push, IM & email
Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device. Automated routing of alerts to the right person on call, including automated escalations.
The industry’s only codeless 2-way integration with BMC Remedy and BMC TrueSight (ProactiveNet Performance Management & Infrastructure Management) enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.
24/7 IT Operations Duty with Derdack
“As a supplier to the automotive industry, we depend on fast and reliable IT failure notifications which is now ensured by Enterprise Alert®. The response time has improved significantly.”
Christian Baier, Head of Information Technology, REHAU Group