Derdack is a leading software vendor for automating critical incident communication and enables its customers to transform their alert notifications into a real-time, intelligent and truly mobile experience. Derdack’s products, Enterprise Alert and SIGNL4, significantly improve the way enterprises respond to critical incidents and emergency situations before they can impact business continuity and customer service levels. Derdack’s solutions support business operations of large enterprises and global service organizations in over 50 countries and in all verticals.
What we expect from you
We are looking to grow our core IT consulting and support team at our HQ in Germany. You will assist our customers with the design and implementation of state of the art communication and alerting solutions within IT, Industry 4.0 and IoT scenarios. The day to day routines include great team work at our Potsdam/Berlin office, supporting our international customers via phone, mail or chat, traveling to customer sites for product demos and deployments or trainings and building unique and long-term relationships with some of the brightest people in their field. If you are passionate about helping customers navigate the jungle of IT operations and about working with the most innovative and brand-new communication, IT and software technologies and if you take ownership and responsibility when it comes to rolling out complex scenarios or resolving customer issues – Derdack is your ideal choice and offers a great working environment where learning and growing your professional and personal experience are key.
Your responsibilities include
Advising and consulting customers over the phone and per email
Meeting with customers to determine requirements
Working with customers to define the scope of work for a deployment of Enterprise Alert
Planning and coordinating timeframes, dates and resources needed
Clarifying our customers’ system specifications and requirements and understanding and “translating” their needs
Travelling to customer sites
Deploying solutions on customer sites
Providing on-site or remote training
Standardizing work processes and consulting routines
Regular reports to R&D
Conducting product demos
Preparing documentation and presenting progress to customers
Job skills and required qualifications
In-depth knowledge of MS Office (Word, Outlook, Powerpoint, Project etc.)
Functional Always active
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