Roger Salinas, IT Operations, Frost Bank
Data security is crucial in a financial environment. SSL encryption on all layers (device/web service/push), clean up mechanisms as well as no storing of credentials are fully supported.
Importing users into Derdack is easy and secure. Directly integrate with your corporate Active Directory and accounts and groups will get synched automatically. Single Sign On (SSO) authentication of mobile users is supported via industry standard identity solutions such as Microsoft Active Directory Federation Services and Web Application Proxy etc.
Guaranteed alerting with immediate notifications on critical incidents to e.g. your on-call team ensure reduced incident response times leading to higher customer satisfaction. The ability to acknowledge, escalate, forward and resolve incidents fast and efficient is key to a state of the art ITSM environment.
In banking and finance, there are a lot of mission-critical systems. If something fails, you want to make sure that your affected customers are notified and aware of the issue. Subscription based notifications allow for keeping your customers in the loop and reduce the number of people calling in to your IT helpdesk.
Detailed reports based on various requirements including Dashboard visualization and the option to feed data into external reporting tools are essential for ensuring a smooth process and allow full audit trailing.
Seamless integrations with your helpdesk systems like ServiceNow, HPSM, SCSM, BMC Remedy and others allow for automatic ticket creation without calling into your helpdesk.
Technical Consulting and Support Lead