Upgrade your shopfloor alerting with Derdack

Upgrade your shopfloor alerting with Derdack

Over the last couple of months and service releases, we made continuous efforts to enhance Derdacks capabilities to collect, aggregate and alert shopfloor incidents for our Industry customers that primarily use OPC for alerting. In the accompanying projects, we made big improvements to our OPC Integration even added additional features. The OPC integration received a

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September 8, 2022

The Power of using Enterprise Alerts Remote Actions via Cloudbridge

The Power of using Enterprise Alerts Remote Actions via Cloudbridge

For over 20 years Derdack has been developing products that meet the challenges of incident management.  It is well documented how Enterprise Alert and SIGNL4 not only filter through the noise with advanced alert policies, but also target the right on-call engineer with the use of sophisticated scheduling, anywhere ad-hoc collaboration and 2way communication back

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August 8, 2022

Digital and mobile incident management at Berlin-Brandenburg Airport

Digital and mobile incident management at Berlin-Brandenburg Airport

“Thanks to Enterprise Alert, we have an automated, reliable and fast alerting process for our baggage handling system and other critical systems such as the docking guidance. This allows for guaranteeing a maximum response time of three min until remediation starts.” Thomas Knöfler, Head of TF2 Flight Operations, BER   About Berlin Brandenburg “Willy Brandt”

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July 28, 2022

Reliable incident alerting for critical IT systems at German health insurance provider Debeka

Reliable incident alerting for critical IT systems at German health insurance provider Debeka

“Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch,

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November 10, 2021

Copy and Paste Multi-Team Schedules

Copy and Paste Multi-Team Schedules

With the release of Enterprise Alert 9, not only have our capabilities for tighter integration with almost any source system imaginable been massively expanded, but our front end has also received some much requested updates. Among them are our multi-team schedules. These allow – especially for international companies – a simple and clear planning of

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June 3, 2021

New Event Source – Alert Timer

New Event Source – Alert Timer

Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. One of them is the new event source “Alert Timer”. With this

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May 17, 2021

New Event Source – Website Monitoring

New Event Source – Website Monitoring

Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. These include the new “Website Monitoring” event source. This new event source

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May 17, 2021

Alert Escalation in Enterprise Alert

Alert Escalation in Enterprise Alert

Enterprise Alert® is a leading enterprise-class software for automated, targeted, and traceable alerting and this includes comprehensive capabilities for alert escalation. In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term ‘escalation’ is often defined very differently and technically implies different implementations and

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February 16, 2021

A reliable and secure on-premises alerting solution for NRB Group

A reliable and secure on-premises alerting solution for NRB Group

“We wanted to have something directly on-prem and exchange our physical servers for virtual ones. Enterprise Alert ensures higher internal flexibility for our technical teams. The product was easy to implement and just as easy to use.” Gregory Beterams, NRB Group About With a consolidated turnover of € 333 million and over 2,200 employees, the

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February 4, 2021 0

Automating Incident Callouts for Canadian Pacific’s Engineering Team

Automating Incident Callouts for Canadian Pacific’s Engineering Team

“Enterprise Alert continues to successfully serve CP in an efficient and effective way, more recently by providing the Engineering Department with a reliable, automated tool that speedily transmits messages in full to its target audience.” Ali Damji, Director, Engineering Works, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in

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November 3, 2020 0

Any PLC alarm on your mobile device

Any PLC alarm on your mobile device

Real-time mobile alerting for better shopfloor maintenance Maintenance of machines is an incredibly important task. And it is important to fix a machine before it completely fails. In reactive maintenance scenarios, speed of response is key. Once an issue is detected is important to communicate as reliably and quickly as possible to the right engineer.

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September 25, 2020

Alarming and Incident Reaction on Azure – An architecture Guide for Enterprise Alert on Azure by Patrick Fontana

Alarming and Incident Reaction on Azure – An architecture Guide for Enterprise Alert on Azure by Patrick Fontana

Microsoft Azure is everywhere? More and more companies move business critical communication instruments into a cloud based environment. This could be established in a partner datacenter or in a public cloud environment. The main deciding factors between these two options are the trust to the provider and the costs of the solution. Incident and alarm

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July 16, 2020

Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert

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March 31, 2020

How to use SIGNL4 for availability monitoring of Enterprise Alert

How to use SIGNL4 for availability monitoring of Enterprise Alert

Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in

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February 6, 2020

Emergency Callouts: Introducing a detailed History and Resend capabilities

Emergency Callouts: Introducing a detailed History and Resend capabilities

Emergency callouts are some of the most important notifications a user can receive. With the optional ‘Emergency Callout’ add-on, the capability to reliably alert and notify large numbers of employees can become part of your Enterprise Alert installation. These callouts can tell users about dangerous situations such as inclement weather, fires in the building, or

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August 14, 2019

Import of Active Directory Distribution Lists

Import of Active Directory Distribution Lists

During our deployments we come across all kinds of different organizational infrastructures. Importing users from the Active Directory is a key component to populating user information into Enterprise Alert. Enterprise Alert will only import users that are contained in security groups. However, we often see companies having users placed in distribution lists.  Enterprise Alert will

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April 9, 2019

Announcing Enterprise Alert 2019

Announcing Enterprise Alert 2019

Today we are announcing the general availability of Enterprise Alert 2019! We have spent more than 1 year of development to enhance Enterprise Alert. Among many smaller features, further performance improvements and revised mobile apps, release 2019 introduces comprehensive multi-tenant management providing for benefits like Controlled data and entity segregation with strict ownership management Drastically lowered risk

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March 27, 2019

Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

“Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT  operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on

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September 19, 2018 0

Automating Incident Callouts at Canadian Pacific

Automating Incident Callouts at Canadian Pacific

“Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.

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March 2, 2018 0

Mobile Alerting and Alert Management in the Utilities Industry

Mobile Alerting and Alert Management in the Utilities Industry

Utilities companies represent a particular challenge for modern alarm solutions. Due to the decentralised distribution of installations and plants in rural and urban areas, operation, maintenance and repair are already associated with considerable technical, logistical and personnel expenditure. Several factors that are negligible in centralized scenarios must be taken into account. Location, accessibility, network coverage,

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November 17, 2017 0

SIGNL4 launched – discover a new Era of Alert Notifications in the Cloud

SIGNL4 launched – discover a new Era of Alert Notifications in the Cloud

Derdack has launched its new cloud solution. SIGNL4 is a mobile alert notification app to reliably inform teams about alerts and incidents. It automatically and persistently routes and delivers critical information to the right people at the right time. This ensures transparency on incident ownership and response. SIGNL4 complements Enterprise Alert by targeting small and medium-sized business with less

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September 25, 2017 0

Meet our experts @ Experts Live Europe in Berlin!

Meet our experts @ Experts Live Europe in Berlin!

Derdack announcing Bronze Sponsorship at Experts Live Europe Formerly known as System Center Universe, Experts Live Europe is one of Europe’s largest community conferences with a focus on Microsoft cloud, datacenter and workplace management. Being a long-term Microsoft Partner Derdack gladly announces its contribution as Bronze Sponsor for Experts Live Europe this year. Throughout the 3-day event you can meet our

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August 9, 2017 0

Visit Derdack at MS Ignite 2017

Visit Derdack at MS Ignite 2017

Empowering Operations Teams – Derdack at MS Ignite 2017 Critical situations require an effective response, which is why operations teams in charge of critical IT, OT or IoT systems rely on swift information about any system failure threatening business continuity. Derdack’s solutions deliver an unprecedented level of real-time alert distribution to people in charge, alert

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August 9, 2017 0

Updating from Enterprise Alert 2016 to Enterprise Alert 2017

Updating from Enterprise Alert 2016 to Enterprise Alert 2017

Enterprise Alert 2017 comes with a bunch of great new functionalities, e.g. improved Web portal design, cross-team escalation, secure, encrypted VoIP, etc. You can find a complete list of new features in the What’s New document at the link below: https://downloads.enterprisealert.com/Products/EnterpriseAlert/Manuals/EA2017_Whats_New.pdf   Enterprise Alert 2017 is now officially available and this article describes more in

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June 1, 2017 0

Derdack at Gartner IT IOM Summit in Berlin

Derdack at Gartner IT IOM Summit in Berlin

Let’s meet in Berlin at the Gartner IT IOM Summit! Talk to our experts and experience first-hand how Derdack boosts productivity of IT operation teams at leading European and US enterprises. Derdack’s intuitive and mobile solutions automate alerting processes, ensure important alerts are not missed and intelligently manage shifts and handovers. Learn how leading organizations

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April 27, 2017 0

On-call duty scheduling and IT service alerting at Bilfinger Global IT

On-call duty scheduling and IT service alerting at Bilfinger Global IT

Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients

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November 4, 2016 0

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical

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October 24, 2016 0

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Looking for additional revenue streams with your HPE on-prem customers? Derdack complements NNMi, OM, OpsBridge and other HPE products with reliable alert notifications and mobile apps for anywhere remedial – enabling a 10x faster incident resolution. We focus on on-prem installations allowing customers to fully own the license and benefit from proven security and data

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September 28, 2016 0

Monitoring Enterprise Alert – The last System standing

Monitoring Enterprise Alert – The last System standing

Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be

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September 22, 2016 0

Alert Enrichment – Get all the Information you need to handle a critical Situation

Alert Enrichment – Get all the Information you need to handle a critical Situation

When an on-call person receives an alert it is essential that he or she understands it – immediately. The Problem: The information available from the backend systems (e.g. monitoring tools, facility management, etc.) is often quite cryptic and not self-explanatory. Sometimes alert messages are hard to read and understand: Alert on XC3o84-CCP-DEC07, Error code: 1254, Timestamp:

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September 21, 2016 0

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Let’s meet in Cologne at the Microsoft System and Service Management User Group Meeting (MSSMUG) on September 2, 2016! Discover our MS-certified solution Enterprise Alert, providing fully-automated real-time alerting & app-enabled anywhere response for Microsoft System Center, OMS and Azure. Don’t miss our breakout session “For a 10x faster incident response and resolution through fully automatic alerting”,

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August 25, 2016 0

Alert Notifications for BMC Remedy and Truesight

Alert Notifications for BMC Remedy and Truesight

With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or

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July 13, 2016 0

Higher IT uptime through anywhere incident response

Higher IT uptime through anywhere incident response

The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,

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June 20, 2016 0

New Derdack Partner NTT Data from Austria

New Derdack Partner NTT Data from Austria

We are very excited to announce our new Derdack Partner NTT Data, from Austria! NTT Data has offices all over the world and we start our partnership with their Austrian branch. NTT Data provides a multitude of services, including consulting, managed services, projects, outsourcing, and cloud-based solutions. They provide these services mainly to mid-sized and large

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June 10, 2016 0

Welcome to the Derdack Partner Network

Welcome to the Derdack Partner Network

The Derdack team is welcoming one of our new Partners, Model Technology Solutions to the team. Model Technology is from the USA, with an office in Missouri. Model Technology believes that automating processes gives people the ability to have heightened efficiency. This gives companies the opportunity to spend more time on the tasks that will

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June 7, 2016 0

Integration of any Backend System with Enterprise Alert with just one Command Line

Integration of any Backend System with Enterprise Alert with just one Command Line

Enterprise Alert offers various interfaces which allow you to submit events and thereby generate alert notifications. Besides the so called smart connectors for code-less integration with specific products Enterprise Alert also offers generic interfaces for programmatic integration of your backend systems. One very convenient option for integration with just one line is the command line interface (CLI). With the

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May 27, 2016 0

See you in Houston at HASMUG 2016!

See you in Houston at HASMUG 2016!

Visit Derdack at Houston Area Systems Management User Group Meeting (HASMUG) and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x faster response to major and critical incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems,

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May 25, 2016 0

See you in Belgium at ITPROceed

See you in Belgium at ITPROceed

Let’s meet at Belgium’s premier Microsoft community event – ITPROceed.   We invite you to see live how Derdack enhances Microsoft System Center, Microsoft Azure and Microsoft OMS with fully automated alerting with tracking, escalations and on-call scheduling. Learn how leading Belgian companies and European institutions already benefit from Derdack’s mobile real-time alerting and mobile

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May 20, 2016 0

Getting IT Alerting right

Getting IT Alerting right

IT Alerting has become a premier field of application for operational alerting. There is a growing number of vendors claiming to do IT alerting. But look closer, there are couple of requirements that should sit on top of the list when choosing the right vendor: Multi-modality of notifications is crucial: Voice call with text-to-speech, text,

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May 2, 2016 0

Enhancing SCOM alert notifications

Enhancing SCOM alert notifications

Microsoft SCOM (System Center Operations Manager) has limited built-in alert notifications. They are fine for basic tasks but lack critical features required for larger IT departments, for 24/7 IT monitoring and after-business-hours incident response. You can either script a lot to cover some critical issues (there are a few good blog post) or you can choose an

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April 27, 2016 0

Derdack named a ‘Cool Vendor’ by Gartner

Derdack named a ‘Cool Vendor’ by Gartner

Potsdam, Germany, April 26, 2016: Derdack, a leading provider of operations alerting and app-enabled incident management, today announced has been included in the list of “Cool Vendors” in the “Cool Vendors in Digitalization Through Industrie 4.0” by Bettina Tratz-Ryan, Christian Titze, April 14, 2016 report by Gartner, Inc Every year, Gartner identifies “Cool Vendors” based

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April 26, 2016 0

Let’s meet at Automation Management Summit in St. Charles, MO

Let’s meet at Automation Management Summit in St. Charles, MO

Mobile real-time alerting & app-enabled anywhere response for Microsoft System Center and OMS  April 28, 2016 – Ameristar Casino Resort & Spa – St. Charles (MO) Visit Derdack at the Automation Management Summit in St. Charles and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x

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April 18, 2016 0

Meet us at Hannover Messe 2016

Meet us at Hannover Messe 2016

App enabled manufacturing: Automating maintenance and incident alerting on the plant floor for 10x faster response and resolution Hannover Messe, Hannover: Bitkom Innovation Area Industry 4.0, Hall 7, Stand D28 – April 25-29, 2016  Visit Derdack at this year’s Hannover Messe to learn how customers automate and mobilize service dispatching and mobile incident management on

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March 30, 2016 0

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago’s teachers and school administrators rely on uninterrupted IT services. A swift response to critical IT incidents is thus essential. CPS decided for Derdack’s Enterprise Alert because of its advanced alerting capabilities and Microsoft System Center integration. Enterprise Alert is connected 2-way to the monitoring infrastructure, with Active Directory integration for user management and contact

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March 18, 2016 0

Hotfix for Microsoft UCMA important for the Enterprise Alert Skype for Business / Lync Module

Enterprise Alert using the Unified Communications Managed API of Microsoft for its Skype for Business / Lync module. We recently experienced some misbehavior and crashes here. Therefore, we highly recommend installing the following Microsoft hotfix if you use Enterprise Alert in conjunction with Skype for Business or Lync. Unified Communications Managed API 2.0 Redist (64

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January 18, 2016 0

Best practice for effective after-business hours alert notifications

Reliably notifying staff about critical incidents or unplanned business interruptions is crucial in order to ensure a response and to minimize downtimes. However, companies face a couple of issues that  limit the effectiveness of such alert notifications. These limits are often related to the notification channels in use. However, reliability and persistence are mandatory in business critical scenarios. Good old

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September 10, 2014 0