Mobile Alerting and Alert Management in the Utilities Industry

Mobile Alerting and Alert Management in the Utilities Industry

Utilities companies represent a particular challenge for modern alarm solutions. Due to the decentralised distribution of installations and plants in rural and urban areas, operation, maintenance and repair are already associated with considerable technical, logistical and personnel expenditure. Several factors that are negligible in centralized scenarios must be taken into account. Location, accessibility, network coverage,

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November 17, 2017 0

SIGNL4 launched – discover a new Era of Alert Notifications

SIGNL4 launched – discover a new Era of Alert Notifications

Derdack has launched its new cloud solution. SIGNL4 is a mobile alert notification app to reliably inform teams about alerts and incidents. It automatically and persistently routes and delivers critical information to the right people at the right time. This ensures transparency on incident ownership and response. SIGNL4 complements Enterprise Alert by targeting small and medium-sized business with less

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September 25, 2017 0

Meet our experts @ Experts Live Europe in Berlin!

Meet our experts @ Experts Live Europe in Berlin!

Derdack announcing Bronze Sponsorship at Experts Live Europe Formerly known as System Center Universe, Experts Live Europe is one of Europe’s largest community conferences with a focus on Microsoft cloud, datacenter and workplace management. Being a long-term Microsoft Partner Derdack gladly announces its contribution as Bronze Sponsor for Experts Live Europe this year. Throughout the 3-day event you can meet our

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August 9, 2017 0

Visit Derdack at MS Ignite 2017

Visit Derdack at MS Ignite 2017

Empowering Operations Teams – Derdack at MS Ignite 2017 Critical situations require an effective response, which is why operations teams in charge of critical IT, OT or IoT systems rely on swift information about any system failure threatening business continuity. Derdack’s solutions deliver an unprecedented level of real-time alert distribution to people in charge, alert

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August 9, 2017 0

Updating from Enterprise Alert 2016 to Enterprise Alert 2017

Updating from Enterprise Alert 2016 to Enterprise Alert 2017

Enterprise Alert 2017 comes with a bunch of great new functionalities, e.g. improved Web portal design, cross-team escalation, secure, encrypted VoIP, etc. You can find a complete list of new features in the What’s New document at the link below: https://downloads.enterprisealert.com/Products/EnterpriseAlert/Manuals/EA2017_Whats_New.pdf   Enterprise Alert 2017 is now officially available and this article describes more in

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June 1, 2017 0

Derdack at Gartner IT IOM Summit in Berlin

Derdack at Gartner IT IOM Summit in Berlin

Let’s meet in Berlin at the Gartner IT IOM Summit! Talk to our experts and experience first-hand how Derdack boosts productivity of IT operation teams at leading European and US enterprises. Derdack’s intuitive and mobile solutions automate alerting processes, ensure important alerts are not missed and intelligently manage shifts and handovers. Learn how leading organizations

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April 27, 2017 0

Take your ITIL incident management to the next level with Enterprise Alert

Take your ITIL incident management to the next level with Enterprise Alert

ITIL incident management aims to manage the lifecycle of all incidents. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents. Let us have a look at where Enterprise Alert adds value to

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November 4, 2016 0

On-call duty scheduling and IT service alerting at Bilfinger Global IT

On-call duty scheduling and IT service alerting at Bilfinger Global IT

Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients

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November 4, 2016 0

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

DynDNS DDoS – review resilience of your critical notification system during cloud-outages

Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical

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October 24, 2016 0

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Derdack Webinar: Enabling a 10x faster incident resolution with your HPE product stack

Looking for additional revenue streams with your HPE on-prem customers? Derdack complements NNMi, OM, OpsBridge and other HPE products with reliable alert notifications and mobile apps for anywhere remedial – enabling a 10x faster incident resolution. We focus on on-prem installations allowing customers to fully own the license and benefit from proven security and data

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September 28, 2016 0

Monitoring Enterprise Alert – The last System standing

Monitoring Enterprise Alert – The last System standing

Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be

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September 22, 2016 0

Alert Enrichment – Get all the Information you need to handle a critical Situation

Alert Enrichment – Get all the Information you need to handle a critical Situation

When an on-call person receives an alert it is essential that he or she understands it – immediately. The Problem: The information available from the backend systems (e.g. monitoring tools, facility management, etc.) is often quite cryptic and not self-explanatory. Sometimes alert messages are hard to read and understand: Alert on XC3o84-CCP-DEC07, Error code: 1254, Timestamp:

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September 21, 2016 0

Automated On-Call Reports via Email for Management or Accounting

Automated On-Call Reports via Email for Management or Accounting

Are you looking for detailed on-call times and accounting information for teams and users from Enterprise Alert in a customizable format? All information about on-call times and duties of teams and users is available in the Enterprise Alert database. It is possible to use third-party reporting tools or scripts to extract the required information in a suitable format.

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September 9, 2016 0

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Visit Derdack at the Microsoft System and Service Management User Group Meeting!

Let’s meet in Cologne at the Microsoft System and Service Management User Group Meeting (MSSMUG) on September 2, 2016! Discover our MS-certified solution Enterprise Alert, providing fully-automated real-time alerting & app-enabled anywhere response for Microsoft System Center, OMS and Azure. Don’t miss our breakout session “For a 10x faster incident response and resolution through fully automatic alerting”,

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August 25, 2016 0

Let’s meet in Berlin at System Center Universe (SCU) Europe

Let’s meet in Berlin at System Center Universe (SCU) Europe

Visit Derdack in Berlin at the European Microsoft community conference, System Center Universe (SCU), from August 24-26, 2016! Discover our MS-certified solution Enterprise Alert, providing fully-automated real-time alerting & app-enabled anywhere response for Microsoft System Center, OMS and Azure. Pass by our booth #IV in the BCC in Berlin! Don’t miss our breakout session “For

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July 21, 2016 0

Alert Notifications for BMC Remedy and Truesight

Alert Notifications for BMC Remedy and Truesight

With Update 1 of Enterprise Alert 2016, Derdack now provides codeless integrations with BMC Remedy and BMC Truesight. This enables the utmost level of intelligence for automated and targeted alert notifications with Enterprise Alert for IT departments using the BMC stack for monitoring and service desk. Remedy integration facts Supported Remedy versions are BMC Action Request System or

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July 13, 2016 0

Higher IT uptime through anywhere incident response

Higher IT uptime through anywhere incident response

The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,

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June 20, 2016 0

New Derdack Partner NTT Data from Austria

New Derdack Partner NTT Data from Austria

We are very excited to announce our new Derdack Partner NTT Data, from Austria! NTT Data has offices all over the world and we start our partnership with their Austrian branch. NTT Data provides a multitude of services, including consulting, managed services, projects, outsourcing, and cloud-based solutions. They provide these services mainly to mid-sized and large

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June 10, 2016 0

Welcome to the Derdack Partner Network

Welcome to the Derdack Partner Network

The Derdack team is welcoming one of our new Partners, Model Technology Solutions to the team. Model Technology is from the USA, with an office in Missouri. Model Technology believes that automating processes gives people the ability to have heightened efficiency. This gives companies the opportunity to spend more time on the tasks that will

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June 7, 2016 0

Integration of any Backend System with Enterprise Alert with just one Command Line

Integration of any Backend System with Enterprise Alert with just one Command Line

Enterprise Alert offers various interfaces which allow you to submit events and thereby generate alert notifications. Besides the so called smart connectors for code-less integration with specific products Enterprise Alert also offers generic interfaces for programmatic integration of your backend systems. One very convenient option for integration with just one line is the command line interface (CLI). With the

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May 27, 2016 0

See you in Houston at HASMUG 2016!

See you in Houston at HASMUG 2016!

Visit Derdack at Houston Area Systems Management User Group Meeting (HASMUG) and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x faster response to major and critical incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems,

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May 25, 2016 0

See you in Belgium at ITPROceed

See you in Belgium at ITPROceed

Let’s meet at Belgium’s premier Microsoft community event – ITPROceed.   We invite you to see live how Derdack enhances Microsoft System Center, Microsoft Azure and Microsoft OMS with fully automated alerting with tracking, escalations and on-call scheduling. Learn how leading Belgian companies and European institutions already benefit from Derdack’s mobile real-time alerting and mobile

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May 20, 2016 0

Getting IT Alerting right

Getting IT Alerting right

IT Alerting has become a premier field of application for operational alerting. There is a growing number of vendors claiming to do IT alerting. But look closer, there are couple of requirements that should sit on top of the list when choosing the right vendor: Multi-modality of notifications is crucial: Voice call with text-to-speech, text,

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May 2, 2016 0

Enhancing SCOM alert notifications

Enhancing SCOM alert notifications

Microsoft SCOM (System Center Operations Manager) has limited built-in alert notifications. They are fine for basic tasks but lack critical features required for larger IT departments, for 24/7 IT monitoring and after-business-hours incident response. You can either script a lot to cover some critical issues (there are a few good blog post) or you can choose an

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April 27, 2016 0

Let’s meet at Automation Management Summit in St. Charles, MO

Let’s meet at Automation Management Summit in St. Charles, MO

Mobile real-time alerting & app-enabled anywhere response for Microsoft System Center and OMS  April 28, 2016 – Ameristar Casino Resort & Spa – St. Charles (MO) Visit Derdack at the Automation Management Summit in St. Charles and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x

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April 18, 2016 0

Meet us at Hannover Messe 2016

Meet us at Hannover Messe 2016

App enabled manufacturing: Automating maintenance and incident alerting on the plant floor for 10x faster response and resolution Hannover Messe, Hannover: Bitkom Innovation Area Industry 4.0, Hall 7, Stand D28 – April 25-29, 2016  Visit Derdack at this year’s Hannover Messe to learn how customers automate and mobilize service dispatching and mobile incident management on

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March 30, 2016 0

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago Public Schools implement reliable IT alerting with Derdack

Chicago’s teachers and school administrators rely on uninterrupted IT services. A swift response to critical IT incidents is thus essential. CPS decided for Derdack’s Enterprise Alert because of its advanced alerting capabilities and Microsoft System Center integration. Enterprise Alert is connected 2-way to the monitoring infrastructure, with Active Directory integration for user management and contact

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March 18, 2016 0

Hotfix for Microsoft UCMA important for the Enterprise Alert Skype for Business / Lync Module

Enterprise Alert using the Unified Communications Managed API of Microsoft for its Skype for Business / Lync module. We recently experienced some misbehavior and crashes here. Therefore, we highly recommend installing the following Microsoft hotfix if you use Enterprise Alert in conjunction with Skype for Business or Lync. Unified Communications Managed API 2.0 Redist (64

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January 18, 2016 0

Updating from Enterprise Alert 2015 to Enterprise Alert 2016

Enterprise Alert 2016 comes with a bunch of great new functionalities, e.g. new mobile apps, plug & play integration with Microsoft Operations Management Suite and HP Operations Manager i, etc. You can find a complete list of new features in the What’s New document at the link below: https://www.yammer.com/derdackusergroup/#/files/45901365 Also, in the following launch video

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December 7, 2015 0

Why Azure Marketplace is a key element to drive cloud adoption

Why Azure Marketplace is a key element to drive cloud adoption

Yesterday at TechEd Europe 2014, Microsoft announced that they added 30 new solution providers and ISVs with more than 50 products to their Azure Marketplace. This happened under a newt “Azure Certified for Application Services” program. We at Derdack are very excited to have been selected as one of those 30 partners. It means that a preview release of Enterprise Alert

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October 29, 2014 0

Best practice for effective after-business hours alert notifications

Reliably notifying staff about critical incidents or unplanned business interruptions is crucial in order to ensure a response and to minimize downtimes. However, companies face a couple of issues that  limit the effectiveness of such alert notifications. These limits are often related to the notification channels in use. However, reliability and persistence are mandatory in business critical scenarios. Good old

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September 10, 2014 0