Derdack

Targeted Alert Notifications – Anywhere Actions

Derdack
  • Use Cases
    • Overview
    • Enterprise IT Alerting
    • IT Managed Services
    • Mobile Alerting in Manufacuring
    • Critical Operations Alerting in Banking & Financial
    • Field Service Dispatching in Energy & Utilities
    • Use Cases in other Industries
  • Products
    • Overview
    • Enterprise Alert®
      • Overview
      • Alert Notifications
      • On-call Duty Scheduling
      • Collaboration
      • Anywhere Remediation
      • Incident Mgmt. App
      • Integrations
      • Technical Support
      • Derdack FAQ
    • SIGNL4® Cloud
    • References & More
  • How to Buy
    • Overview
    • Pricing and Quotes
    • Find a local Partner
    • Azure Marketplace
  • About Derdack
    • About
    • Careers
    • Partner Program
    • Strategic Partners
    • Contact Derdack
  • News & Blog
  • Request Demo
    • de de
  • News & Blog

    • Home
    • News & Blog
    • News
    • On-Call Schedule Management with Auto-Rotation

    On-Call Schedule Management with Auto-Rotation

    • January 5, 2017
    • NewsTechnical
    On-Call Schedule Management with Auto-Rotation

    One of the core functions of Enterprise Alert is providing for the management of on-call schedules for teams. With Enterprise Alert managing these schedules, it allows for near instantaneous look-up of a team’s on-call schedule. This in turn allows for automated escalation to follow on personnel and quick and easy re-iteration of notification cycles. It also allows users and managers to maintain their on-call schedule, update for vacation time, and apply a short-term stand-in as needed.

    What does this mean for you as a user? A one stop shop, so to speak, to manage your schedule.

    Enterprise Alert provides this in an easy to use, drag and drop interface. As a manager, it’s a simple matter of opening your team’s on-call schedule and dragging and dropping your team members onto the schedule.

    schedule

    As you can see above, there are tabs for Primary, Backup, as well as Stand-in personnel. This allows for full customization of your team’s schedule. Simply select a tab and drag a team member onto the calendar in the appropriate slot. Each slot is also adjustable for length of days. This is done by simply sliding either end of a user’s “bar” to adjust how many days they’re on-call.

    schedule

    We also offer an auto-rotation option. With this option, it’s a simple matter of dragging the “Auto Rotation” tile onto the calendar and the software fills in the schedule for you. You can of course adjust different options within this, such as whether or not you want backups turned on, length of time on-call, sequence of on-call users, and duration of the schedule. Once these options are selected, Enterprise Alert takes care of the rest, filling in the schedule for the set duration and saving your managers planning time.

    schedule

    Another feature of the backup option in the Auto-Rotation menu is the ability to preview the backups as they’ll show up in the schedule. This allows you to get a good feel for who will be contacted when particular people have primary duty and presents a great visual of the workflow.

    backuppreview

    All this customization leads to a lot of flexibility for planning your team’s on-call.

    But we’re not done yet.

    Enterprise Alert also offers up further customization with the team’s on-call times. It can be set to 24×7, or you can apply customized times for your team, such as the example below.

    on-call schedule

    You’ll also notice further customizable options in this window such as the Duty Handover time, which lets you decide when a team member’s time on-call ends and the next one begins. You can also set how holidays are handled and how exception days are handled. And both Holidays and Exception days can be selected on a yearlong calendar option, as well as copied over from another team’s schedule. Again, adding lots of flexibility and customization for a team.

    on-call schedule

    As well as all of these features, you can also:

    • Export your on-call schedule to your Outlook calendar
    • Post an on-call schedule to your internal website for all to view
    • Synch your on-call calendar to your outlook from our smart app

    And that’s the on-call schedule management that Enterprise Alert offers.

    To see how this could help your IT teams, request a personalized demo.

    Tagged

    automated escalationIT Alertingon-call schedule

    Share

    Related Posts

    Integration with 3rd Party Systems

    February 26, 2021

    Alert Escalation in Enterprise Alert

    February 16, 2021

    Empowering Remote Users

    December 9, 2020

    Tips & Tricks: Keeping track of user profile changes

    December 3, 2020

    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

    Most popular

    • Derdack Company Take your ITIL incident management to the next level with Enterprise Alert
    • Mobile alert notifications for HP Service Manager (HPSM)
    • How to forward alerts to Microsoft Teams
    • Oncall Scheduling On-Call Schedule Management with Auto-Rotation
    • Announcing Enterprise Alert 2019
    • checking-mobile Enhancing SCOM alert notifications
    • Even, Alert, Incident, Notification Definition of Event, Alert, Incident and Notification
    • message master xsp message master® xsp – mobile text messaging platform

    Categories

    • Business (35)
    • Cloud Services (1)
    • Consultancy (1)
    • Customers (14)
    • Energy & Utilities (7)
    • Events (23)
    • Financial & Banking (4)
    • IT Ops (17)
    • Manufacturing (6)
    • News (43)
    • Software (1)
    • Staffing (1)
    • Technical (106)
    • Transport & Logistics (4)

    Tags

    alert alert notification alert notifications Anywhere Resolution Anywhere Response Azure azure customer reference Database derdack enterprise alert Enterprise Alert Enterprise Alert 2016 Enterprise Alert 2019 HPE HPE ITSM incident Incident resolution incident response Industrie 4.0 Integration IT Alerting IT Operations Maintenance microsoft Mobile App monitoring OMS on-call on-call schedule phone PowerShell rapid response release REST API SCADA SCOM scsm security SMTP SolarWinds NPM System Center update User Group voice

    Follow us

    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo
    • Home
    • News & Blog
    • News
    • On-Call Schedule Management with Auto-Rotation

    CONTACT US:
    Intl: +49 331 29878-0

    US: +1 (202) 470-0885
    UK: +44 (20) 88167095

    CONTACT VIA EMAIL:
    info@derdack.com

    OFFICES:
    US & Europe

    NEWSLETTER:
    Sign up here

    CAREER:
    Latest job offers

    EVENTS

    • No Upcoming Events
    • Who we help
    • Products
    • How to Buy
    • About Derdack
    • News & Blog
    • Free Trial
    • Twitter
    • Facebook
    • LinkedIn
    • XING
    • YouTube
    • Vimeo

     © 1999-2021 Derdack – Imprint, Privacy policy

    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Contact Derdack
    • News & Blog
    • Request Demo