Empowering Operations Teams to effectively respond to unexpected Incidents
For on-premises and private cloud deployments
Derdack’s enterprise alerting software automates alerting processes and enables a fast, reliable and effective response to incidents threatening the continuity of services and operations. This is in particular importance for 24/7 operated mission-critical systems and IT.
Our critical alerting software combines four pillars to effectively respond to incidents – automated alert notifications, convenient duty scheduling, ad-hoc collaboration and anywhere incident remediation.
“… reduces the level of stress and worry from being away from a PC.”
IT Operations / Indiana University
“Enterprise Alert eliminates the ‘human factor’, i.e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.”
Enterprise Alert provides automated, and persistent alert notifications by voice, text, push, email and IM. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Always know who's on call
Enterprise Alert enables convenient scheduling of on-call duties by drag & drop in any browser. Based on scheduling information it can then alert the right engineers at the right time. Backup engineers and stand-ins are also available.
Anywhere ChatOps, Incident Sharing and Conferencing
IT service staff or engineers who are alerted often need to communicate with managers, on-call staff of other teams or subject-matter experts. Derdack´s Enterprise Notification Software provides perfect toolset for a real-time, anywhere collaboration experience.
Leave your Notebook at Home
Handling critical incidents shouldn’t stop with acknowledging an alert. With our mobile app you can comfortably manage alerts, troubleshoot problems and even resolve them by triggering parameter-based IT automation tasks.
Anywhere Incident Management
The Derdack mobile app mobilizes incident management and makes you independent from your monitoring or service desk console.
Agentless Integrations with ITOM, ITSM, MES, etc
Automation of alerting processes and flows removes human latencies and accelerates the distribution of critical information
Anywhere response and remedial capabilities lead to significant shorter mean-time-to-repair and ensure operational excellence and service continuity
Up to 66% IT HR cost savings by replacing permanently staffed NOCs and Control Rooms with flexible standby- & on-call teams
Enables anywhere operations leading to a fully mobile workforce, e.g. for IT service staff or maintenance engineers
Staff is allocated in an incident-driven manner, more flexible and only when needed
Automation of communication processes and workflows reduces human latencies and erroneous actions
Targeted mobile alert notifications and alert acknowledgements create clear accountability for critical incidents
A mobile app provides real-time information about alert ownership. Post-shift reports inform team leads and team members about all alerts and activities.
Activity Audit Trail
See all notifications, responses, troubleshooting activities and annotations in a single thread
How Enterprise Alert enhances your ITIL implementation
Genuine Enterprise Notification Software
Enterprise Alert has been specifically designed for large and global enterprises and organizations with the highest demands in reliability, productivity, integrations and security. That is why our product is one of the very few, if not the only one, that fully addresses the needs that come with running business-critical operations such as enterprise IT, manufacturing lines, energy & utility creation and distribution.
Enterprise Alert provides:
On-premise, private and hybrid cloud deployments for highest security and best integration
Open and deep enterprise system integrations (parallel, multi-system, hub)
Support for complex and department-spanning enterprise scenarios
Consolidation of distributed notification solutions (“notification confusion”)
Highest security incl. SSO, ADFS, SSL, encryption
Security-audited by large organizations in military, manufacturing, etc.
Automated user & group management through AD sync
Role-based access model for all users, custom user roles
Comprehensive multi-tenancy and GDPR compliance
Complete audit trailing of all notification messages, responses, etc. using Microsoft SQL Server
High-availability and elasticity incl. multi-site, node-clustering, failover
Browser-based configuration and system management (IE, Firefox, Chrome, Safari)
Short deployment cycles, little user training effort and modern user interface
Extremly low cost of operations
Security-audited by leading organizations
As Derdack’s Enterprise Alert is used by military organizations and leading manufacturers. It has been security-checked by special teams and external security consultants. Data protection is taken seriously: no credentials are stored on mobile devices, any temporarily stored data is encrypted, all data flow is SSL-secured, authentication uses a token-based flow, etc. Additionally, the mobile app can be deployed using MobileIron and Microsoft Intune.
Flow of data between the back-end and the mobile app is fully encrypted and is based on ADFS (Active Directory Federation Service) and WAP (Web Application Proxy). Logon processes are token-based using OAuth2 methods. Web app access is based on Active Directory Security and provides SSO. Please, contact our technical support to learn more about the complete set of security and encryption features with Derdack´s Enterprise Notification Software.
Compliance regulations require a growing number of organizations to document system access, changes, actions taken, information delivery, etc. Derdack’s Enterprise Notification Software provides full audit trailing of alerting, notifications, responses, delivery tracking, escalation processes and first-response actions. This is backed-up through a powerful database implementation (Microsoft SQL Server) enabling real-time access to millions of records.
Operating Enterprise Alert on premise along with your IT infrastructure is the best choice for utmost security, data privacy and seamless integrations. User data are is synchronized with the Active Directory which also provides AD & ADFS based security and features like AD-SSO. On premise installation of Enterprise Alert requires a Windows 2012 server or higher and takes about 60 minutes. A free trial version is available.
Hybrid / PaaS
Derdack Enterprise Alert on the Microsoft Azure Marketplace and on Amazon Webservices. Derdack’s cloud offering is a PaaS model with you owning the data and operating Enterprise Alert within your existing cloud infrastructure model. Deployment in the Azure or AWS cloud takes about 15 minutes and a free trial is available if you already have an Azure subscription.