„We cannot really lose any time when there is a serious issue. Severe incidents are luckily a rarity, but when they do occur we need to be absolutely sure that we are immediately aware and able to respond.”

Bas van Genugten, Service Operations Manager, ICT Operations Benelux, BT Global Services

BT Global Services

Guaranteed Alerting

Business needs

  • Make sure alerts are not missed
  • Flexibility in alerting workflows
  • Easy management of the platform
  • Integration with HP Openview and Microsoft System Center

Business benefits

  • Guaranteed alerting
  • Assurance of customer SLAs
  • Low maintenance effort