Derdack’s mobile incident management app plays a crucial role in facilitating a 10x faster response and resolution of critical incidents in IT and OT. It represents a powerful mobile endpoint for actionable alerts as well as incident-centric collaboration and anywhere remedition. The consolidation of all relevants tools – alerting & alert management, collaboration, remediation – into a single mobile app enables a much faster and more effective response to unexpected situations.
Single pane of glass for all relevant alerts/jobs and their status on-the-go
Synchronized alert status with back-end systems, e.g. ITSM like SCOM or HP SM
True mobility – anywhere incident management app
Push notifications with acknowledgement even on wearables like Apple Watch
Reliability through tracking and escalations
Effective through alert enrichment leading to meaningful messages
Intelligent signalling with severity-related alert tones
and much more…
On-the-go visibility of team and shift peers
Direct and ad-hoc one-touch access to other teams and their members
Ad-hoc collaboration via multiple channels and phone conferences/bridges
Incident detail sharing/forwarding
Oncall Duty Visibility
Display of duty status
Overview on all oncall engineers on duty
Integration with your phone’s calendar
Display of backups and standins
Anywhere access to IT automation
Anywhere execution of pre-defined actions, e.g. machine reset
Recommended actions related to an incident
Multi-layer security concept
Latest security architecture
ADFS, WAP and Active Directory
Token-based authentication (OAuth2)
See more in App Stores
Please, note that Incident Management App requires the Enterprise Alert back-end installed. Enterprise Alert connects to a myriad of alert sources for consolidation and for alerting the right people at the right time.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.