Derdack offers advanced 2-way, vendor-certified connectors for leading ITSM tools. Integration is 2-way to ensure that any action like an alert acknowledgement or the successful closing of incidents is reflected across all involved systems, i.e. starting from the event source (e.g. your monitoring system) all the way through to Derdack’s smartphone apps.
Derdack provides the full range of plug & play connectors that allow you to integrate with literally any kind of back-end system. Benefit from our powerful REST API, SOAP / web services,command line, file interface or our SNMP trap receiver for plug&play integration with systems like Solarwinds, Netcool, OmniBus and myriads of others – you can choose what works best in your context and centralize your processes across your heterogeneous environments.
If you come from the OT and manufacturing world, you have different integration requirements. Derdack integrates with industry leading PCS/MES/SCADA and other plantfloor or utility tools. Our integration capabilities span OPC UA, S7, REST and many other protocols.
Enterprise Alert offers powerful capabilities for integrating with existing communication infrastructure as well as external communication service providers. It has been verified with a range of VoIP systems, text messaging hardware, telecom messaging protocols as well as voice and messaging gateway providers. This allows for seamless embedding into on premises systems as well as utilizing the power of Internet gateway services, both needed for secure and reliable communications and alerting.
Mike Patterson, Systems Engineer II at Advance Auto Parts, US
Derdack provides vendor-certified, agentless 2-way connectors for leading IT, ITSM and OT systems. Only 2-way integration enables closed-loop alerting processes. While a simple email forwarding of event information or webhook calls (as common in simple SaaS solutions) can trigger alert notifications, such approach lacks the update of incidents in the ITSM layer once an alert was acknowledged or even closed.
When an incident is closed in the original source, for instance when the problem is solved, 2-way integration can stop ongoing alerting processes and even allow to inform already alerted engineers. Simple APIs lack these abilities.
On top, this approach ensures that all parameters from the 3rd party system are transmitted to Enterprise Alert and can be processed. And finally, this is the industry’s only code-less integration, making connectivity a child’s play. And you don’t even have to touch your monitoring or business system, we connect to.
Advanced Connectors for
Derdack provides a range of agentless connectors, some of them are even customizable so they can adapt to your existing environment and systems. We believe that an integration doesn’t mean sending an email from one IT system to another. Integration requires the passing of a multitude of parameters in a 2-way fashion. Only then systems do have a true ‘conversation’. We do offer this out of the box.
Derdack’s Connectors are based on
Parameters are required for a granular filtering and assignment and are the foundation for targeted alert notifications – the single one effective way of alerting. 2-way integration is required to pass back the result of an alerting process, e.g. the assigned person. Simple APIs lack these capabilities.
Derdack offers support for OPC UA, S7 and other industrial protocols. Alternatively, simpler or customizable APIs like REST, SOAP, SNMP or SMTP can be used. Based on these plug&play and bi-directional integrations, Derdack’s solution links machines, sensors and manufacturing systems with responsible, qualified and available factory staff and automatically sends incidents, quality issues and maintenance jobs via text, IM or voice or directly to worker’s smartphones.
Derdack has been a member of the OPC Foundation since 2008. The OPC Foundation is dedicated to ensuring interoperability in automation by creating and maintaining open specifications that standardize the communication of acquired process data, alarm and event records, historical data, and batch data to multi-vendor enterprise systems and between production devices.
Plug & Play 2-way Connectors for
Enterprise Alert supports a variety of communication channels to ensure reliable alerting even in most critical situations. These communication channels connect seamlessly into your existing infrastructure, allowing you to quickly implement reliable alerting with minimal effort.
To increase this reliability, Enterprise Alert can connect to external service providers in the area of SMS and VoIP to become independent of local infrastructure.
For text messaging (SMS), it makes sense to connect to a so-called Short Message Service Centre (SMSC). For this purpose, Enterprise Alert offers two of the most common protocols for integration – SMPP and UCP. Below you can find a selection of providers that have been verified by us and are successfully used by other customers.
Selection of external providers
For the use of voice calls for critical notifications, Enterprise Alert supports a comprehensive, secure and reliable SIP-based VoIP interface in accordance with the relevant RFCs. This allows to connect both local infrastructure and cloud-based infrastructure by service providers. Below you can find a list of external providers that have been verified by us and are currently used by customers.
Selection of external providers
Selection of verified VoIP-Systems