Advanced mobile alerting with tracking & escalation for Microfocus Network Node Manager i

Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?

Derdack’s EnterpriseAlert adds reliable and mobile alerting to Microfocus Network Node Manager i. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents to your Microfocus Network Node Manager i stack – all out-of-the-box.

See mobile alerting with Enterprise Alert for Micro Focus NNMi in action

About this page

This integration will provide the reader with information on how to integrate the Enterprise Alert® 2019 software with Microfocus Network Node Manager i. After consulting this article, the reader should have a clear understanding of how ServiceNow and Enterprise Alert will interact with each other, the dataflow between the two systems, and how to configure the connection itself in Enterprise Alert.

Enterprise Alert

Enterprise Alert is a software package you need to install along with your NNMi system. It connects to NNMi via 2-way plug-ins (code-less integration). A free trial version of the software is available. The accompanying mobile apps are available in the appstores at no charge.

Integration Capabilities

Enterprise Alert industry’s codeless 2-way integration with NNMi enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.

Uses Enterprise Alert Smart Connector to retrieve incidents
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time

Scenarios

Network Monitoring
Database Monitoring
Server Monitoring
And much more!

MicroFocus Partner Program - Technology Alliance Platinum

How to Integrate

In our example we are using Enterprise Alert’s Smart Connector to send event data to Enterprise Alert. Policies conditions will be triggers by the incoming events and thus alerting the right people at the right time.

Integration Step

First you need to create a dedicated user within NNMi. This user will be used for authentication when Enterprise Alert’s Smart Connector establishes a connection. Within NNMi’s web console select Configuration > Security > User Accounts. Create a new account and ensure that the user is a part of the NNMi Web Services Clients group.
Next, we need to create a new event source with Enterprise Alert. From the Web Portal select System > Event Sources > Create New. Select NNMi from the drop-down menu and populate the Name, Web Service URL, Username and Password.
This connection automatically reads the new incidents being raised in NNMi. You will see these come in as Incoming Events.
Clicking on Create Policy From Event will then allow you to build a policy to trigger once the conditions are met. Here is an example of an alert policy:
Now when we trigger a Node Down incident in NNMi this will trigger an alert with the notification text that was put in the message tab.

Alerts will be raised in the Web Portal as well as the Mobile App

Value-add for Microfocus Network Node Manager i

Voice, text, push, IM & email

Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.

On-call scheduling

Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device. Automated routing of alerts to the right person on call, including automated escalations.

App-enabled Remedial

App-enabled execution of IT automation scripts for ‘anywhere’ incident troubleshooting and remediation. Results in a much faster response and resolution.

Mobile app

Powerful mobile app for alert management, collaboration and remote troubleshooting and remedial. Native app for iOS, Android and Windows Phone.

Noise filtering

Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.

Anywhere Service Desk

Create and manage incident alerts on-the-go. Create tickets remotely if needed in your ITSM system.

Alert enrichment

Enrich alerts from NNMi with information from any source, e.g. your CMDB, to create meaningful alert messages.

2-way integration

The industry’s only codeless 2-way integration with Micro Focus NNMi enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.

Microfocus NNMi