Mobile alerting with tracking & escalation for Dynatrace
Why Enterprise Alert
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. The company’s services include performance management software for programs running on-premises and in the cloud. Enterprise Alert takes the dashboard screens and delivers the critical alerts directly to the on-call team members smartphone.
How it works
The integration is based on the Dynatrace Problems REST API. Enterprise Alert is a client application for this API and retrieves problems from it. API access requires you to create an API key for Enterprise Alert. The key must be created for API version 2 and needs to include permission to read and update problems. You can create such a key in Dynatrace under Settings -> Integration -> Dynatrace API.
Problems of your choice are polled from Dynatrace automatically
Option to exclude problems created during maintenance
Ability to annotate Dynatrace problems from the Enterprise Alert mobile app
Ability to close Dynatrace problems from the Enterprise Alert mobile app
When problems are closed in Dynatrace, the corresponding Alerts in Enterprise Alert are closed as well
Database and Server Management
IT Infrastructure Analysis
HOW TO INTEGRATE
In our example we will be using the Dynatrace Agent to report when critical servers in the infrastructure go offline. When the problems arises in Dynatrace, Enterprise Alert will identify the new problem and raise the alert.
First we need to establish a connection between Enterprise Alert and Dynatrace. To do this go to System > Event Sources > Create New. Select Dynatrace from the gallery list.
Populate the fields in the connector and click save. Once the connection establishes, the Dynatrace tile will turn Blue with an OK status.
Shutting down the server will raise a problem in Dynatrace.
The problem is detected and is shown in the Incoming Events section of Enterprise Alert. Creating an alert policy from these events via the link will raise alerts the next time this problem occurs.
That’s It! Creating a policy for this event will then raise an Alert the next time this problem occurs.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.