Janssen Jones, Associate Director at Indiana University
Alerts in real-time through all communication channels. Native smartphone apps, all OSs supported. Targeted mobile notifications with meaningful parameters – all fully automated, multi-modal with full audit trailing, escalations and tracking.
Who is on-call? Anywhere access to on-call staff & experts including ad-hocphone conferences, call bridging and transfer. All from your smart device and the minute you need it.
First responder actions from your smart device allow for anywhere actions. Tied in with your IT automation infrastructure, you can configure and trigger service restarts and other remediation activities allowing you to neutralize or even resolve incidents/alerts on the go.
A very intuitive Drag & Drop on-call calendar allows for easy scheduling and maintaining of on-call times. Define primary, back-up and stand-in responsibilities and synch everything with your Outlook calendar.
Being on-call is never easy and you want to make sure you spend enough time with your family. Customize your personal profile incl. ringtones per severity, ascending ringtones or other options, allowing your loved ones to sleep while you are being notified.
Consolidation and centralization of alerting into a single, highly available platform with codeless and open connectors to any ITOM and ITSM system.
Technical Consulting and Support Lead