Email (Integrated SMTP Server, Clients for SMTP, POP3, IMAP)
Push notifications (native for all mobile platforms)
Ultimate Reliability for critical Alert Notifications
“Enterprise Alert gives us peace of mind that critical issues are always being taken care of. Our response has become much faster , almost real – time.”
Roger Salinas, IT Operations, Frost Bank
Enterprise Alert provides automated, persistent alert notifications going far beyond the common 1- or 2-way alert notifications offered by other systems. It tracks the delivery of notifications, acknowledgements and replies and reacts automatically on non-delivery or non-reply by utilizing escalation chains, on-call schedules and presence information.
Retrieve recommended remediation actions and either attach those to the alert message for remote user triggering or automatically execute
Notify persistently including channel hopping, delivery tracking, processing of acknowlegements, auto-escalations, etc
Fully automated, multi-tier escalation procedures, e.g. from team A to team B to manager on duty
Process responses including acknowledgements and anywhere remediation actions
Update 3rd Party Systems
Update 3rd party systems with ownership information, annotations and execute remotely triggered remediation actions, e.g. runbooks
How it works
Reliability and Accountability
Enterprise Alert is the foundation for targeted alert notifications, reducing “noise” and increasing accountability in critical incidents. If used properly, Enterprise Alert has an immediate impact, e.g. by applying its targeted notifications and automated in-team escalation methods .
Overcoming the “broadcast dilemma”, Enterprise Alert addresses the appropriate responsible person instead of groups and links critical incidents with people who know what to do and can act. It can also escalate automatically to other staff members if the first-line person does not respond in time.
To complete this picture we offer on-call team management, multi-team schedules and team rotations.
Centralize and Consolidate
Along with the exploding number of existing systems that monitor IT, business processes, manufacturing and facilities the need for automated alert notifications on business-critical events is also growing.
Enterprise Alert consolidates the existing notification infrastructure and provides scalability for future demands by acting as a central notification hub for multiple event sources in the enterprise. This leaves enterprises with a single point of alarm & notification, configuration, workflow and data management.
To ensure the necessary reliability and performance Enterprise Alert can be set up in redundant, high-availability configuration. Numerous and flexible APIs enable integration with any 3rd party application or system.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.