Technical Support

Get in touch with your Derdack experts

Derdack Support Portfolio

Derdack delivers a portfolio of professional services to guarantee efficient and fast deployment and
successful and profitable operation and maximum exploitation of its Enterprise Alert® software.
Derdack offers its know-how and expertise within optional support and service agreements.

24/7 Support and Pre-emptive Maintenance

Derdack’s Germany-based support center provides global support services via phone, email, instant messaging and remote access on a 24/7 basis, 365 days a year. All support incidents of contracted customers are rated and handled according to a defined ticket and escalation procedure with guaranteed response and resolution times. With 24/7 premium support Derdack also offers preemptive maintenance, i.e. regular system audits for optimum runtime environments and continuity.

Deployment Consultancy and Services

To ensure the optimal integration of Enterprise Alert software into the business processes of our customers all software deliveries of Derdack are based on a thorough analysis of customer requirements. A dedicated deployment plan is the foundation of every single software installation by qualified Derdack engineers.

Worldwide On-site and Remote Deployments

Derdack offers global installation and deployment services – according to customer preferences either on-site or remotely. Derdack has especially trained deployment engineers who are able to conduct successful installation of even complex scenarios within a few days.

Technical Trainings

Derdack offers both mobile service design and operational support training enabling customers to self-maintain and Enterprise Alert software and to develop innovative service applications on top of it. A first training session is usually part of the deployment process. Additional training can be organized in Germany or at the customer site.

Software Update Insurance

As a vendor of standard software products Derdack provides patches and fixes, service packs and updates on a regular basis and according to a software lifecycle process. Customers can sign a software update insurance contract to benefit from a continuous flow of both minor and major updates.

Online Knowledge Base

TMX Finance 4C no TM

“I would like to thank everyone at Derdack for building such an awesome Enterprise Alert product and standing behind your product even when we had challenges with it. I would list your company as one of my favorite all time Vendor companies I have worked with over my 23 years of IT Support.”

Pete Williams, TMX Finance

Get Technical Support

Customers with support contracts, please contact us:

  • Email:
  • Phone (Intl.): +49 331 29878-20
  • Hours of Operation (Intl.): Mon – Fri, 09:00 a.m – 06:00 pm CET
  • Hours of Operation (US): Mon – Fri, 08:00 a.m – 05:00 p.m EST

Derdack User Group

  • Join us on Yammer in order to stay updated
    on future product releases. Sign in here
  • Not yet a member? Join our great user
    community and contact us

Free Support Options

  • Check out great technical know-how articles in our News Area.
    Click here