When a critical incident happens, a speedy response is key. However, analyzing the root cause of an incident is often a cross-team effort and requires speaking to other subject matter experts or engineers of other teams.
Enterprise Alert provides convenient mobile anywhere access to all people that matter: experts, other engineers on call, managers and even affected users. With a single touch of a button you can connect via phone, chat or text message. No need to scroll directories or search an address book. All contacts you need are easily accessible.
A phone conference is just one-click away. Simply select the people you want to talk to and press the phone conference button…
Enterprise Alert integrates with Slack, Teams, Skype for Business and even Lync. It utilizes those tools as an additional channel to communicate critical alerts.
The solution is extensible through the Application Programming Toolkit of Enterprise Alert. You can add any command you want to control other systems and execute actions. Enterprise Alert is able to parse incoming IMs and then trigger actions like
creating an incident ticket in SCSM, HPE Service Manager or ServiceNow
execute a batch job on a server
trigger an automation job in SCO or Azure
Who is on call?
Derdack offers convenient access to who-is-on-call information, e.g. embedded into SharePoint or on mobile device with great one-touch communication options. We know that communication is key to effectively resolve critical incidents, so we do all that we can to make communicating as simple and convenient as possible.
Enterprise Alert provides:
Great on-call visibility across teams
Incident/alert sharing via email, text and IM
One-touch communication options: voice call, text, IM and email
Ad-hoc voice conferencing and call bridges
Team voice lines with automated call transfer to on-call engineers
Automated call transfer to on-call engineers
BYOD for on-call duty
Derdack provides comprehensive support for automated and manually-initiated conference bridges. This helps you team to communicate effectively and ad-hoc in case of emergencies and major incidents.
Upon receiving a critical event, Enterprise Alert can be configured to automatically initiate a conference bridge and to invite required staff to join. But those conference calls can also be triggered manually, e.g. conveniently through the mobile app.
Enterprise Alert uses your existing VoIP infrastructure.