Why Enterprise Alert
App Dynamics agents sit across your entire application ecosystem and supporting infrastructure, notifying controllers of real-time performance. Agents send performance data to controllers, and your application performance is visualized through the controller UI. These data collectors and analytics are great for users sitting at the control desk. Enterprise Alert is a great extension because the incoming events that trigger alert policies will alert technicians of critical events through email, push, sms and voice calls – even targeting your on-call personnel.
How it Works
Creating a HTTP POST template directed at a dedicated Enterprise Alert REST API link will provide instant connection between the systems.
Integration Capabilities
Scenarios
First, you need to ensure that Enterprise Alert can receive the data being sent from App Dynamics. The new event source will be a REST API. For more details on creating this source please see our online guide here.
Once you have the API configured and a URL built, we can apply this to HTTP Request Templates within App Dynamics. Follow the steps here to configure the template.
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized Alert Center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.