Why Enterprise Alert
AppOptics is a hybrid monitoring service from SolarWinds. Performance monitors are easy to configure, and notifications channels are configured with just a few clicks. Enterprise Alert ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. Enterprise Alert also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it Works
Events from AppOptics can be received several ways. The easiest method is to forward the email that is generated, and have it sent to the email address configured within the notification channel of Enterprise Alert. You can also configure a REST API and build a URL to send the event data.
In our example, we are using AppOptics to monitor the heartbeat of critical servers. We will send the alarm email to Enterprise Alert and build a policy to read the content of the email.
Sending AppOptics Events to Enterprise Alert
Now whenever the VM server is unreachable an alert will trigger within AppOptics and send the event data via email to Enterprise Alert. Now lets create our alert policy so that when these emails come in the right people are notified.
Alerting via Enterprise Alert
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized Alert Center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.