Mobile alerting with tracking & escalation for OpManager
Why Enterprise Alert
Manage Engine OpManager is an end-to-end network management software for heterogeneous, multi-vendor enterprise IT networks. It offers a unified approach to scale and manage distributed IT infrastructure, advanced fault and performance management functionality across critical IT resources viz. network devices, WAN or VoIP links, servers, virtual servers (VMware and Hyper-V), Domain controllers, MS Exchange, MS SQL and other IT infrastructure components. Enterprise Alert ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. SIGNL4 also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it works
Enterprise Alert establishes a connection with Manage Engine OpManager via REST API to enable mobile notification and alerting capabilities for operational and network teams.
Manage Engine OpManager alarms are sent via REST API
Staff can acknowledge and take ownership for critical incidents that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
IT Infrastructure Analysis
How to integrate
In our example we are using Manage Engine OpManager to monitor the heartbeat of critical servers. We are setting up a URL monitor and will send alerts to Enterprise Alert when the server is unreachable.
Now let’s add a notification profile in OpManager to invoke a webhook when alarms are raised. Navigate to Settings > Notifications > Add Profile in OpManager.
Click Invoke a Webhook.
Select POST and enter in the REST API URL created in step 1.
The Payload Type and Body Content can be adjusted to use plain text, json and other forms of data such as form submission. This will be dependent upon the way you which to receive the information and have it digested. For the sake of this tutorial, we will use simple text.