whatsupgold

Mobile alerting with tracking & escalation for WhatsUp Gold

wug_mobilealert

 Why Enterprise Alert

WhatsUpGold provides complete visibility into the status and performance of applications, network devices and servers in the cloud or on-premises. Detailed dashboards report warnings and alarms across your entire network. Enterprise Alert is a great compliment to this monitoring tool by adding an automated communication layer that notifies users, teams, and stakeholders of critical incidents. Persistent notifications and tier escalation within Enterprise Alert ensures that critical alarms are not missed. Issues are taken beyond the dashboard and inbox and delivered via push, SMS and voice.

 How it Works

The Enterprise Alert receives alarm data via email triggering alert policies on key parameters so that users receive only the most critical alerts with the most pertinent information.  Each team member will receive an alert via their designated notification channel, allowing for the flexibility of the user dictate notification methods.

Integration Capabilities

  • Forwards alarms via SMTP to Enterprise Alert for mobile alerting
  • Staff can acknowledge and take ownership for critical incidents that occur
  • Communicate within an alert to address a problem
  • Alerts are escalated in case of no response
  • On-call scheduling to alert the right people at the right time

 Scenarios

  • Network Monitoring
  • Application Monitoring
  • Cloud Monitoring

How to Integrate

Sending WhatsUp Gold Events to Enterprise Alert

  1. First, let’s set an action policy for an Active Monitor. From Settings > Actions & Alerts > Actions and Policies
  2. Under Action Library, click on the + to expand the list of choices and select E-mail Action.
  3. On the configuration tab input the Name and all necessary information to connect to your SMTP server and your Enterprise Alert email address.
  4. On the configuration tab, you can specify which data will be emailed. We left the Alert Center Settings defaults for this example.
  5. The email action that we just set needs to be applied to a policy. Under Action Policies click on the + to create a new one.
  6. Add the action we just created to the policy.
  7. Now we need to assign the policy to a device. From My Network, choose a device you want to monitor and right click and select Device Properties.
  8. Select Actions and assign the Action we created earlier.
  9. The next time that this device goes down we will then receive an emailed notification. SIGNL4 will receive this and alert on-call duty members, persistently notifying them that the alert has been activated.

Alerting via Enterprise Alert

  1. The next time this device goes down an email will be sent to Enterprise Alert. These notifications are located in the Alert Center under Incoming Messages.
  2. In order for Enterprise Alert to target the right people immediately, you must set up an Alert Policy to trigger.
  3. Create a new Alert Policy and set the Event Source as email from the incoming messages dropdown.
  4. On the conditions tab is where you set the parameters that must exist in order for the policy to trigger. Set these according to the event data received from WhatsUpGold.
  5. Under the Alerting tab, select the User, Team and/or on-call schedule of the group that needs to be notified when the alert is raised.
  6. The Message tab dictates what users will receive via push, SMS, email and voice.

Notifications within the Enterprise Alert mobile app

Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere.  Users can acknowledge and take ownership of alerts and with remote actions, even resolve them.  Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.

A centralized Alert Center can be viewed from the web portal.  All alerts, whether active, overdue or closed are visible to EA admins.  Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.

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