Automated mobile alerting for 24/7 IT operations with Micro Focus ITSM
Are you looking at moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? Are your on-call people receiving too many alerts at night? Do you need a “who’s on call” dashboard?
Derdack’s EnterpriseAlert is a HPE certified application adding reliable and mobile alerting to the entire Micro Focus Software stack including NOM, OMi, Opsbridge, SMA and OO. Derdack even goes beyond alerting by adding anywhere cross-team collaboration and app-enabled remedial of incidents to your Micro Focus ITSM – all out-of-the-box.
Enterprise Alert is a software package you need to install along with your Micro Focus Software product installation. It connects to Micro Focus ITSM components via 2-way plug-ins (code-less integration). A free trial version of the software is available. The accompanying mobile apps are available in the appstores at no charge.
Features for Micro Focus NOM, OMi, SMA, OO
Voice, text, push, IM & email
Automated alert notifications by voice, text, IM, push, email with real-time tracking and escalations. Noise filtering, de-duplication, flood protection, severity checks, responsibility mapping, alert auto-recovery support.
Intuitive drag & drop on-call, 24/ and follow-the-sun team scheduling including “who’s on call” dashboard, even on a mobile device. Automated routing of alerts to the right person on call, including automated escalations.
The industry’s only certified codeless, 2-way integration with Micro Focus NOM (NNMi), OM(i), Opsbridge, SMA and OO, enabling alert/incident status updates from a mobile device or via text reply. Active Directory-based user management. And more.
24/7 IT Operations Duty with Derdack
“As a supplier to the automotive industry, we depend on fast and reliable IT failure notifications which is now ensured by Enterprise Alert®. The response time has improved significantly.”
Christian Baier, Head of Information Technology, REHAU Group
Integrating Micro Focus NOM, OMi, OO and SMA
A Micro Focus certified application
Derdack has been an Micro Focus partner since 2006 and markets Enterprise Alert as the leading alarms, notifications & incident management software of choice for Micro Focus’s Software product line. In 2010, Derdack was awarded the status of Silver Business Partner and in 2013, Derdack became Gold Business Partner. Derdack is Platinum level Technology Partner.
Enterprise Alert has passed HP certification testing for HP Network Node Manager(i), HP Service Manager, HP Operations Manager(i) and HP Operations Orchestration.