Why Enterprise Alert
New Relic is a hybrid monitoring solution using installed agents and a web portal for viewing critical incidents that effect your infrastructure. If you need to receive notifications on your alerts New Relic offers SMTP (email) as a channel. Such email notifications do not track acknowledgements, do not utilize on-call schedules, or have escalation paths. By tying Enterprise Alert in with New Relic you cannot only send an email but also benefit from lots of other channels like SMS, push notifications or voice calls. Enterprise Alert provides a centralized location for alert filtering which helps to reduce noise and consolidate all your critical communication onto one platform. Fully automated tiered escalations utilizing on-call schedules ensure that critical alerts will reach the right person at the right time.
How it works
Enterprise Alert establishes a connection via WebHook URL. Using the powerful REST API, JSON formatted event data will be prioritized triggering alert policies on key parameters so that users receive only the most critical alerts with the most pertinent information. Each team member will receive an alert via their designated notification channel, allowing for the flexibility of user dictate notification methods.
Sending New Relic Events to Enterprise Alert
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized Alert Center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.