Why Enterprise Alert
CloudMonix is a hybrid monitoring service capable of monitoring not only on-prem servers but also Azure and AWS installations. Performance monitors are easy to configure, and notifications channels are configured with just a few clicks. Enterprise Alert ensures that all on duty members receive, acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains there will never be a critical alert that goes unattended. Enterprise Alert also offers ad-hoc collaboration between team members for each alert, so Subject Matter Experts can be looped in to help resolve issues.
How it works
Enterprise Alert establishes a connection with CloudMonix via REST API to enable mobile notification and alerting capabilities for operational and network teams.
In our example we are using CloudMonix to monitor the heartbeat of critical servers. We are setting up a REST API to send alerts to the IT Ops team when the server is unreachable.
Sending CloudMonix events to Enterprise Alert
First, we need to establish a connection to Enterprise Alert using a webhook. Detailed steps to setup Webhooks integration as follows:
Alerting via Enterprise Alert
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized alert center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.