Why Enterprise Alert
Site 24×7 is a hybrid server and performance monitor with easy to configure dashboards and user setup. Enterprise Alert ensures that all on-duty members receive, can acknowledge and resolve critical alerts, all from their smartphones. With persistent notifications and escalation chains, there will never be a critical alert that goes unattended. Enterprise Alert also offers ad-hoc collaboration between team members for each and every alert, so subject matter experts can be looped in to help resolve issues.
How it works
Site 24×7 will establish a connection with Enterprise Alert via webhook integration. Using Enterprise Alerts REST API will generate the key for this integration.
In our example, we are using Site 24×7 to monitor the uptime of critical servers. We are utilizing REST to establish a connection and send alerts when a Hyper-V VM can not be reached.
Sending Site 24×7 events to Enterprise Alert
For this integration, we will use the downloadable agent and install it to a Hyper-V VM.
Alerting via Enterprise Alert
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized alert center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.