Mobile alerting with tracking & escalation for Montastic
Why Enterprise Alert
Montastic is a cloud-based monitoring system. This tool is perfect monitoring the status of your servers and applications to make sure they are reachable. The monitoring dashboard gives a great overview of your setup but where Enterprise Alert comes in is at the alerting level. Montastic has many integration methods for connecting to external applications. We will direct tickets to the right people at the right time using the Enterprise Alert REST API. With on-call duty scheduling and a tiered escalation to a manager, Enterprise Alert ensures that the email will not be lost in a sea of emails.
How it Works
Montastic status will be routed upon creation to the Enterprise Alert on-call duty team using the REST API.
Forwards Montastic status information to Enterprise Alert for mobile alerting
Uses HTTP POST to connect to your Enterprise Alert team
Staff can acknowledge and take ownership for critical events that occur
Communicate within an alert to address a problem
Alerts are escalated in case of no response
On-call scheduling to alert the right people at the right time
How to Integrate
In our example we are going to forward Montastic status information via REST API to the Enterprise Alert team. This will alert all team members on duty via Push, SMS and Voice notifications.
In order to not disturb any of the current workflows you may already have setup, we are simply going to add a new webhook that will forward Montastic status information to the Enterprise Alert team.
To do this follow these steps:
Log in to Enterprise Alert and create a new REST API connection. For more details on creating a REST API connection please see our online integration.
Login to the Montastic admin console
Click on Webhooks
Click Create New
Populate the URL with the REST API created in step 1
Now the next time a checkpoint is unreachable an alert will display in the Enterprise Alert mobile app and web portal.
Notifications within the Enterprise Alert mobile app
Enterprise Alert comes complete with a mobile app allowing for all critical alert details to be seen from anywhere. Users can acknowledge and take ownership of alerts and with remote actions, even resolve them. Team members collaborate with their peers so that even if an on-call person is not the SME, that person is easily within reach via voice call, text or email.
A centralized Alert Center can be viewed from the web portal. All alerts, whether active, overdue or closed are visible to EA admins. Ownership and even delegation is as easy as drag-and-dropping the alert to the person/team.