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“Enterprise Alert has allowed us to link our Operational Monitoring & Incident Management systems, to the people who can deal with issues that would impact upon delivery of service to customers.”

Marc Jones, Principality

Principality Building Society

Delivery of critical incident alerts during out of office hours

Business needs

  • Be aware of critical incidents during out of office hours
  • Incident notifications to the correct person
  • Integration with Microsoft System Center

Business benefits

  • IT on-call personnel is aware of critical incidents in real-time
  • Guaranteed delivery of critical incident alerts during out of office hours
  • Response improvement for the 20% most critical incidents