“Enterprise Alert complemented our Microsoft SCOM with effective and targeted IT service alerting. Derdack’s built-in on-call duty scheduling and the automated duty payment processing increased our overall productivity significantly. “

Daniel Schoppmann, Project Lead, Bilfinger Global IT Gmb

Bilfinger Global IT GmbH

Boosting productivity of IT Ops

Business needs

  • Consolidation of IT service alerting
  • Effective scheduling of on-call duties
  • Improve compensation calculation for on-call duties
  • Integration with System Center Operations Manager

Business benefits

  • Targeted alerting of IT personnel
  • Improved transparency of incident management
  • Convenient on-call scheduling
  • Highly automated payment processing of on-call duties
  • Much higher productivity of IT operations