How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
In this article, I will explain how you can add automated and reliable notifications with tracking and escalations to scheduled people on-duty when new incidents are logged in your HPE Service Manager 9.4x (HPSM). Use Case Let’s take the following DevOps use case which we want to implement with Enterprise Alert® (EA) in addition to
I recently did some web research on the confusion of events, alerts, incidents and notifications – terms that play an important role in understanding the value of what IT service alerting delivers. I have found an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and