When we introduced ‘remote actions’ in 2012, i.e. the execution of IT automation tasks from your smartphone, we aimed at empowering the mobile (IT) workforce of the future. We aimed at relieving IT people from being bound to their desks, notebooks and PCs. Through our mobile app for iPhone and Android, IT incident responders were enabled
ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has
In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to
“Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on
The pressure on IT budgets, lack of skilled workforce and the need to deliver IT on time and to guarantee its availability requires an increasing level of automation of processes and practices. Hence, the pace of IT automation is accelerating and promises to reduce risk, costs and to improve operational excellence. Generally, IT automation requires
“Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.
“Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.” Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now
Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has
TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night. “Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based
There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an