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    Tips & Tricks: Keeping Track of Event-Processing Delays

    Tips & Tricks: Keeping Track of Event-Processing Delays

    • December 23, 2021
    • CustomersIT OpsTechnical

    What happened? A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back

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    December 23, 2021

    Tips & Tricks: Keeping track of user profile changes

    Tips & Tricks: Keeping track of user profile changes

    • December 3, 2020
    • CustomersIT OpsTechnical

    Why tracking of Enterprise Alert user profiles? As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated. But not just Users interfere with the

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    December 3, 2020

    Customize your Enterprise Alert dashboard

    Customize your Enterprise Alert dashboard

    • August 31, 2020
    • Technical

    There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue.  Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place.  The next question

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    August 31, 2020

    How to implement an automated health check alert for Enterprise Alert database

    How to implement an automated health check alert for Enterprise Alert database

    • June 25, 2020
    • Technical

    Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background. Where we have customers frequently adapting and maintaining notification profiles, event sources, workflows, or channels in our

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    June 25, 2020

    Update Alerts and Tickets with the Enterprise Alert Mobile App

    Update Alerts and Tickets with the Enterprise Alert Mobile App

    • October 19, 2016
    • Technical

    If a user acknowledges, closes or annotates an alert in the Enterprise Alert mobile app, this information (username, status, annotation) can be reflected back in the event source, e.g. in SCOM, HP OMi, ServiceNow, etc. For example, a ticket can be assigned to the user. In order to make that happen please make sure the following

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    October 19, 2016 0

    Monitoring Enterprise Alert – The last System standing

    Monitoring Enterprise Alert – The last System standing

    • September 22, 2016
    • Technical

    Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be

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    September 22, 2016 0

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
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