What happened? A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back
Why tracking of Enterprise Alert user profiles? As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated. But not just Users interfere with the
There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question
Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background. Where we have customers frequently adapting and maintaining notification profiles, event sources, workflows, or channels in our
If a user acknowledges, closes or annotates an alert in the Enterprise Alert mobile app, this information (username, status, annotation) can be reflected back in the event source, e.g. in SCOM, HP OMi, ServiceNow, etc. For example, a ticket can be assigned to the user. In order to make that happen please make sure the following
Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be