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Targeted Alert Notifications – Anywhere Actions

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    • Monitoring Enterprise Alert – The last System standing

    Monitoring Enterprise Alert – The last System standing

    • September 22, 2016
    • Technical
    Monitoring Enterprise Alert – The last System standing

    Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part.

    The following sections give a brief overview about the possible monitoring options and about the components to be monitored.

    Windows Services

    • All “Enterprise Alert…” services
    • Windows Message Queuing Service
    • World Wide Web Publishing Service

    Windows Message Queues

    • Private Queues -> All “mm….” queues
    • Queue size
    • Tendencies
    • System load
    • Acceptable size depends on your usual load
    • Rule of thumb: Anything greater than 500 indicates issues or heavy load

    Port Checks

    • Enterprise Alert
      • Ping Enterprise Alert host for availability
      • SMTP server (+ Helo Command)
      • Check IIS via HTTP(S) request
    • External
      • Ping 3rd party systems for availability
      • Exchange SMTP (+ Helo Command)
      • SMSC port check

    Windows Event Logs

    • Operating system
    • Applications and components (e.g. Services, .Net, Database, etc.)
    • Enterprise Alert

    Enterprise Alert Log Files

    • Monitor log files under “\Enterprise Alert\Logs\….”
    • Errors
    • Warnings
    • Size

    Round-Trip Checks

    • Monitor complete alerting workflows
    • Example:

    roundtrip

     

    Self Monitoring

    • Create Alert Policies for System Log Events (System -> System Log -> Create Policy from Event)

     

    For quick recovery it is always recommended to have a full backup or VM snapshots available (Enterprise Alert and Database).

    Please feel free to contact your Derdack support at support@www.derdack.com team for discussing the best options for your specific scenario.

    Tagged

    Enterprise Alertmonitoring

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
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