ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has
“Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on
“Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.
“Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.” Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now
TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night. “Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based
Learn how to become 10x faster in resolving critical IT incidents IT operational excellence is on the todays CIO’s agenda. When unexpected critical IT incidents happen a swift and targeted response is key. Visit Derdack at the Gartner Symposium to learn how your operational teams can get 10x faster in responding to and resolving IT incidents.
The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,
Visit Derdack at Houston Area Systems Management User Group Meeting (HASMUG) and discover our MS-certified solution Enterprise Alert, providing fully-automated IT alerting & app-enabled anywhere response. Derdack enables an up to 10x faster response to major and critical incidents threatening the continuity of services and operations. This is in particular important for 24/7 operated mission-critical systems,
Are you looking at cutting costs by moving from a 24/7 staffed NOC to working with on-call teams? Are you in need of reliably alerting your people after business hours and on public holiday? If you have already on-call teams – are your people receiving too many alerts at night? Or are they in danger