“Enterprise Alert continues to successfully serve CP in an efficient and effective way, more recently by providing the Engineering Department with a reliable, automated tool that speedily transmits messages in full to its target audience.” Ali Damji, Director, Engineering Works, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in
Microsoft Azure is everywhere? More and more companies move business critical communication instruments into a cloud based environment. This could be established in a partner datacenter or in a public cloud environment. The main deciding factors between these two options are the trust to the provider and the costs of the solution. Incident and alarm
“Enterprise Alert is a great notification software. It has a lot of built in functionality and is very easy to use, making it the ideal platform for any kind of customer requirement. Our teams now receive their alarms directly on the screen in the mobile app which is very easy to work with.” Luc Peeters,
ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has
“Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on
“Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.
“Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.” Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now
TMX Finance benefits from faster response times to critical outages. Enterprise Alert is used to automate incident alerting from SCOM/SCSM to forward critical notifications to key personnel at any given hour of the day or night. “Enterprise Alert has solved all of our notification issues regardless of time and location, notifying the right people based
Learn how to become 10x faster in resolving critical IT incidents IT operational excellence is on the todays CIO’s agenda. When unexpected critical IT incidents happen a swift and targeted response is key. Visit Derdack at the Gartner Symposium to learn how your operational teams can get 10x faster in responding to and resolving IT incidents.
The Indiana University Bloomington Auxiliary IT department monitors their systems with Microsoft System Center Operations Manager (SCOM). To ensure consistent operation and IT uptime around the clock, the ability to notify employees outside business hours is essential. Derdack’s Enterprise Alert is now used to automate incident alerting from SCOM and forward critical notifications to key personnel,