How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert
In a survey conducted at Microsoft Ignite 2018 in Orlando, Florida, Derdack investigated the state of IT alerting solutions among businesses. The survey is based on 368 participants, randomly selected among IT professionals visiting the expo showfloor. The survey revealed if and if yes, which IT alerting solutions (ITSA / “IT Service Alerting”) businesses use to
The pressure on IT budgets, lack of skilled workforce and the need to deliver IT on time and to guarantee its availability requires an increasing level of automation of processes and practices. Hence, the pace of IT automation is accelerating and promises to reduce risk, costs and to improve operational excellence. Generally, IT automation requires
It’s a question that comes up almost every time we do a trade show, “Do you guys offer RBAC?” Why yes, yes we do. We understand the importance of the need to control who can do what in critical applications, and we do consider Enterprise Alert a critical application in your infrastructure. So Role Based
One of the core functions of Enterprise Alert is providing for the management of on-call schedules for teams. With Enterprise Alert managing these schedules, it allows for near instantaneous look-up of a team’s on-call schedule. This in turn allows for automated escalation to follow on personnel and quick and easy re-iteration of notification cycles. It
Join us in London and see the leading HPE-certified solution for targeted alert notifications and anywhere response. Derdack shows live how to enhance your HPE ITSM, APM and BSM stack for a 10x faster incident response and resolution. Learn how leading organizations in Europe and North America like Boeing have taken their incident handling processes
Derdack Enterprise Alert helped Bilfinger Global IT to implement effective IT alerting processes, convenient on-call duty planning and automated payment processing of on-call duties. About Bilfinger SE is an international leader in industrial services. Bilfinger Global IT GmbH is the global IT service company for all departments of Bilfinger SE. Global IT advises and services clients
Derdack at Experts Live – for a 10x faster incident response and resolution in IT operations Enterprises who rely on IT systems that need to be available 24×7 require a rapid response to any incident and failure threatening their business continuity. A solid IT monitoring is fundamental but doesn’t guarantee a swift response. Without reliable, mobile real-time
Learn how to become 10x faster in resolving critical IT incidents IT operational excellence is on the todays CIO’s agenda. When unexpected critical IT incidents happen a swift and targeted response is key. Visit Derdack at the Gartner Symposium to learn how your operational teams can get 10x faster in responding to and resolving IT incidents.
When the phone rings, who will pick it up? Being able to escalate alert notifications to someone that will actually “answer the phone” is critical in today’s fast paced, IT environment. You need to ensure that you have the proper notification systems in place to provide for this escalation of IT alerting. It’s critical to