Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an