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Targeted Alert Notifications – Anywhere Actions

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    Digital and mobile incident management at Berlin-Brandenburg Airport

    Digital and mobile incident management at Berlin-Brandenburg Airport

    • July 28, 2022
    • CustomersTransport & Logistics

    “Thanks to Enterprise Alert, we have an automated, reliable and fast alerting process for our baggage handling system and other critical systems such as the docking guidance. This allows for guaranteeing a maximum response time of three min until remediation starts.” Thomas Knöfler, Head of TF2 Flight Operations, BER   About Berlin Brandenburg “Willy Brandt”

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    July 28, 2022

    A single pane of glass for automatic incident response for Bridgeport Public School District

    A single pane of glass for automatic incident response for Bridgeport Public School District

    • January 19, 2022
    • CustomersSchoolsSoftware

    “I have been doing this for 20+ years and have been using literally every product out there. Derdack is unique at how issues are addressed and communicated out because of the seamless integration, maturity and flexibility of the platform. Working with Derdack has been a game changer for us and helped us to do more

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    January 19, 2022 0

    Tips & Tricks: Keeping Track of Event-Processing Delays

    Tips & Tricks: Keeping Track of Event-Processing Delays

    • December 23, 2021
    • CustomersIT OpsTechnical

    What happened? A couple of weeks ago our partner Rok Ponikvar from S&T contacted me about an issue one of his customers faced. His customer complained that Enterprise Alert is not alerting on current issues and even if he creates a test ticket in his OBM system no alert goes out. After a little back

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    December 23, 2021

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    Reliable incident alerting for critical IT systems at German health insurance provider Debeka

    • November 10, 2021
    • BusinessCustomersTechnical

    “Thanks to Enterprise Alert and the acknowledgement function, we can track the alerting and response digitally and have the certainty that our employees always take care of incidents in our critical IT infrastructure in a timely manner. IT alerting with Derdack, which has to be documented according to BaFin KRITIS, is highly reliable.”, Markus Reusch,

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    November 10, 2021

    A reliable and secure on-premises alerting solution for NRB Group

    A reliable and secure on-premises alerting solution for NRB Group

    • February 4, 2021
    • BusinessCloud ServicesConsultancyCustomersSoftwareStaffing

    “We wanted to have something directly on-prem and exchange our physical servers for virtual ones. Enterprise Alert ensures higher internal flexibility for our technical teams. The product was easy to implement and just as easy to use.” Gregory Beterams, NRB Group About With a consolidated turnover of € 333 million and over 2,200 employees, the

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    February 4, 2021 0

    Empowering Remote Users

    Empowering Remote Users

    • December 9, 2020
    • CustomersIT OpsTechnical

    Empowering the Remote User with Enterprise Alert’s Mobile App 2020 has certainly presented all of us with its fair share of challenges.  Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’.  As more and more employees are working from home, it

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    December 9, 2020

    Tips & Tricks: Keeping track of user profile changes

    Tips & Tricks: Keeping track of user profile changes

    • December 3, 2020
    • CustomersIT OpsTechnical

    Why tracking of Enterprise Alert user profiles? As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated. But not just Users interfere with the

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    December 3, 2020

    Automating Incident Callouts for Canadian Pacific’s Engineering Team

    Automating Incident Callouts for Canadian Pacific’s Engineering Team

    • November 3, 2020
    • BusinessCustomersIT OpsTransport & Logistics

    “Enterprise Alert continues to successfully serve CP in an efficient and effective way, more recently by providing the Engineering Department with a reliable, automated tool that speedily transmits messages in full to its target audience.” Ali Damji, Director, Engineering Works, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad incorporated in

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    November 3, 2020 0

    50% cost-savings by automating alarm dispatching at Aquafin

    50% cost-savings by automating alarm dispatching at Aquafin

    • December 2, 2019
    • CustomersEnergy & Utilities

    “Enterprise Alert is a great notification software. It has a lot of built in functionality and is very easy to use, making it the ideal platform for any kind of customer requirement. Our teams now receive their alarms directly on the screen in the mobile app which is very easy to work with.” Luc Peeters,

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    December 2, 2019 0

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    • September 19, 2018
    • BusinessCustomersIT Ops

    “Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT  operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on

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    September 19, 2018 0

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    About

    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
      • IT Managed Services
      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Online Knowledge Base
        • Derdack FAQ
      • SIGNL4® Cloud
      • References & More
    • How to Buy
      • Overview
      • Pricing and Quotes
      • Find a local Partner
      • Azure Marketplace
    • About Derdack
      • About
      • Careers
      • Partner Program
      • Strategic Partners
      • Derdack Podcast
      • Contact Derdack
    • News & Blog
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