How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
ITIL incident management aims to manage the lifecycle of all incidents. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents. Let us have a look at where Enterprise Alert adds value to
There can be a huge time-gap between incident response and incident resolution. Triggering a response is a good start (most alert notification solutions will do this job) but without resolution it is pointless. So, why not add the “anywhere resolution” part to the overall solution? It has the power to increase uptime of critical systems. When an