How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert
Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has
Join us in Las Vegas and see the leading HPE-certified solution for targeted alert notifications and anywhere incident remediation. Derdack shows live how to enhance your HPE ITOM and ITSM stack for a 10x faster incident resolution. Learn how leading organizations in the US like Boeing have taken their incident handling processes to the next
Follow the sun scheduling is adopted by many larger, global corporations with offices all around the world. With “follow the sun”, the goal is to be able to enable more efficient customer support with less response time. Within Enterprise Alert, how is such scheduling implemented and how is it utilized when implementing workflows that take
Derdack invites their European customers to Berlin, Germany for this year’s official European User Group Meeting. Location and date for the meeting are listed below and registration has officially started today: Derdack European User Group Meeting – Berlin, Germany – March 24, 2017. Our European user community will meet for this one-day event covering some
Did the Oct 21 DynDNS affect your alert notification system? Businesses who extensively rely on the availability of public Internet services should re-evaluate resilience of their mission-critical systems in case of outages and failures of the public Internet. This applies to systems that represent the operational backbone including incident notification and response systems. The DDoS attack on DynDNS, one of 14 critical
Looking for additional revenue streams with your HPE on-prem customers? Derdack complements NNMi, OM, OpsBridge and other HPE products with reliable alert notifications and mobile apps for anywhere remedial – enabling a 10x faster incident resolution. We focus on on-prem installations allowing customers to fully own the license and benefit from proven security and data
Enterprise Alert informs responsible people about critical situations in the organization. Therefore it is essential that Enterprise Alert itself it most reliable. A redundant, high-availability setup it recommended. However, also monitoring Enterprise Alert is an important part. The following sections give a brief overview about the possible monitoring options and about the components to be
When you call Enterprise Alert the default voice menu offers you several options: “Hello, this is Enterprise Alert. To close an alert, press 1. To enter an alarm code, press 2. To leave a voice message, press 3.” You might not need all off them and you can easily customize this menu. In order to
In September, Derdack invites the whole North American Enterprise Alert User Group to get together in a relaxed environment in Atlanta! We are happy to announce that registration for our first ever User Group Meeting in North America has officially started! Our User Group Meeting will be taking place in Atlanta (GA) on September 24, 2016. Starting