The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets
Targeted reliable notifications are the core of any alerting solution. Blasting out emails may be good for quantity, but Enterprise Alert focuses on quality, this means notifying the right people at the right time. We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify
Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021. To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase Cloud Messaging (FCM) in Enterprise Alert 2019. Unfortunately, the change could not
There is nothing more frustrating for IT Professionals than having to go to multiple places and sometimes into multiple systems to track down an issue. Yes, it is the job, but with Enterprise Alert, we provide a single pane of glass that contains all events, policies, and alert notifications in one place. The next question
How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert
Mike is a family man He loves his little kids and tries to spend as much time with them as his job allows. Mike is part of an IT operations team at a large financial IT service provider. One of his responsibilities is being on-call. He shares with 3 other team members so, effectively he has
Join us in Las Vegas and see the leading HPE-certified solution for targeted alert notifications and anywhere incident remediation. Derdack shows live how to enhance your HPE ITOM and ITSM stack for a 10x faster incident resolution. Learn how leading organizations in the US like Boeing have taken their incident handling processes to the next
Follow the sun scheduling is adopted by many larger, global corporations with offices all around the world. With “follow the sun”, the goal is to be able to enable more efficient customer support with less response time. Within Enterprise Alert, how is such scheduling implemented and how is it utilized when implementing workflows that take
Derdack invites their European customers to Berlin, Germany for this year’s official European User Group Meeting. Location and date for the meeting are listed below and registration has officially started today: Derdack European User Group Meeting – Berlin, Germany – March 24, 2017. Our European user community will meet for this one-day event covering some