How effective Incident Notifications and Ownership Transparency change the Game Meet sleepless Ralf Ralf is in charge. In charge of various applications that are used by hundred thousands of customers. His company hosts IT services and applications for major insurance companies. Ralf loves his job. But it is a lot of responsibility, too. And
In this article, I will explain how you can add automated and reliable notifications with tracking and escalations to scheduled people on-duty when new incidents are logged in your HPE Service Manager 9.4x (HPSM). Use Case Let’s take the following DevOps use case which we want to implement with Enterprise Alert® (EA) in addition to
ITIL incident management aims to manage the lifecycle of all incidents. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents. Let us have a look at where Enterprise Alert adds value to
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