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    Enterprise Alert’s Automation Engine: Creating ServiceNow Incidents

    Enterprise Alert’s Automation Engine: Creating ServiceNow Incidents

    • April 12, 2021
    • Technical

      Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy.  This post will center around what happens when critical systems fail and tickets

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    April 12, 2021

    Optimizing Alert Policies with Dynamic Destinations

    Optimizing Alert Policies with Dynamic Destinations

    • March 29, 2021
    • Technical

    Targeted reliable notifications are the core of any alerting solution.  Blasting out emails may be good for quantity, but Enterprise Alert focuses on quality, this means notifying the right people at the right time.  We often see monitoring and ticketing solutions creating an incident and then relying on the emailed recipient to not only identify

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    March 29, 2021

    Why do I need to switch to Firebase?

    Why do I need to switch to Firebase?

    • March 23, 2021
    • Technical

    Apple announced some time ago that the Apple Push Notification (APN) will be deactivated for sending push messages as of March 31, 2021.  To continue to ensure the sending of push messages to iOS devices, we have already implemented push shipping via Firebase Cloud Messaging (FCM) in Enterprise Alert 2019.   Unfortunately, the change could not

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    March 23, 2021

    Empowering Remote Users

    Empowering Remote Users

    • December 9, 2020
    • CustomersIT OpsTechnical

    Empowering the Remote User with Enterprise Alert’s Mobile App 2020 has certainly presented all of us with its fair share of challenges.  Small businesses and large organizations alike have been forced to change policies and procedures to adapt to the concept of ‘the remote worker’.  As more and more employees are working from home, it

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    December 9, 2020

    Tips & Tricks: Keeping track of user profile changes

    Tips & Tricks: Keeping track of user profile changes

    • December 3, 2020
    • CustomersIT OpsTechnical

    Why tracking of Enterprise Alert user profiles? As an administrator, you want to enable your users and not restrict them wherever possible. But this means you will have to keep track of your users. In the end, you are responsible if some critical alert is not properly escalated. But not just Users interfere with the

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    December 3, 2020

    Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

    Keep the lights on – how Derdack facilitates remote work, communications and anywhere operations

    • March 31, 2020
    • BusinessEnergy & UtilitiesFinancial & BankingIT OpsManufacturingTechnicalTransport & Logistics

    How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert

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    March 31, 2020

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    Saving lives by ensuring uptime of mission-critical IT at Gift of Hope

    • September 19, 2018
    • BusinessCustomersIT Ops

    “Enterprise Alert eliminates the ‘human factor’, i .e. any human latency, in critical alerting. It is unmatched when it comes to automation and deep-level integration.” David Young, IT  operations, Gift of Hope About Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on

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    September 19, 2018 0

    Automated IT alerting – a low hanging fruit in IT automation?

    Automated IT alerting – a low hanging fruit in IT automation?

    • May 1, 2018
    • BusinessIT OpsTechnical

    The pressure on IT budgets, lack of skilled workforce and the need to deliver IT on time and to guarantee its availability requires an increasing level of automation of processes and practices. Hence, the pace of IT automation is accelerating and promises to reduce risk, costs and to improve operational excellence. Generally, IT automation requires

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    May 1, 2018 0

    Automating Incident Callouts at Canadian Pacific

    Automating Incident Callouts at Canadian Pacific

    • March 2, 2018
    • BusinessCustomersIT OpsTransport & Logistics

    “Enterprise Alert delivers the right information to the right people at the right time and in the most convenient and effective way. It has become a foundational part of our services toolbox.” Ernest Pedersen, Business Analyst, Canadian Pacific About Canadian Pacific (CP) is a historic Canadian Class I railroad, incorporated in 1881. It was Canada’s first transcontinental railway.

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    March 2, 2018 0

    On-Call Scheduling and centralized IT Alerting at Frost Bank

    On-Call Scheduling and centralized IT Alerting at Frost Bank

    • August 25, 2017
    • BusinessCustomersFinancial & BankingIT Ops

    “Enterprise Alert gives us peace of mind that critical issue s are always being taken care of. Our response has become much faster , almost real – time.”   Roger Salinas, IT Operations, Frost Bank Frost Bank implemented a centralized alert notification system on premise to maintain security and privacy of sensitive data. Frost Bank now

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    August 25, 2017 0

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    DERDACK products combine automated alert notification workflows, 24/7 duty scheduling, ad-hoc collaboration and anywhere IT troubleshooting – reducing unexpected IT downtimes at large enterprises and organizations by 60%.

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    • Use Cases
      • Overview
      • Enterprise IT Alerting
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      • Mobile Alerting in Manufacuring
      • Critical Operations Alerting in Banking & Financial
      • Field Service Dispatching in Energy & Utilities
      • Use Cases in other Industries
    • Products
      • Overview
      • Enterprise Alert®
        • Overview
        • Alert Notifications
        • On-call Duty Scheduling
        • Collaboration
        • Anywhere Remediation
        • Incident Mgmt. App
        • Integrations
        • Technical Support
        • Derdack FAQ
      • SIGNL4® Cloud
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