With our latest release 8.4.4, we included a number of changes to our 2-way smart connectors for the BMC product family to improve running scenarios as well as to ease the way for more integration to benefit from the reliable notifications and remote remediation capabilities Enterprise Alert offers. For those not familiar with our 2-way
Enterprise Alert is the central hub for managing critical alerting, notifications, and remediation needs. It is a database-driven application and most of the time, once set up and configured, it just silently does its job in the background. Where we have customers frequently adapting and maintaining notification profiles, event sources, workflows, or channels in our
How we can support you We’ve already heard from a couple of customers that continuous operation of critical IT is a ‘must’ in our turbulent times. Not only to facilitate remote work and home office for an unprecedented number of workers but also to keep critical IT infrastructure going. Our customers attest that Enterprise Alert
Ever since the release of our Teams Integration blog we have received requests from customers on whether we can provide the same functionality for Slack. And the use cases actually are very similar – it is always about an efficient and pragmatic approach to logging issues and tickets that came up during the night by
Enterprise Alert is the leading enterprise-class software in automated communication and incident response providing push notifications, SMS text messages, voice calls and emails to deliver instant notifications. With two-way smart connectors, built-in duty scheduling, customizable escalation workflows, and remote actions there is not a worry that critical events are not received and are handled in
One of our customers came to us asking for a way to easily log tickets created during the night shifts in order to allow team members to be up to date on any nightly occurrences even when the On-Call staff hadn’t been at the office yet. Our initial suggestion was to just send a broadcast
Emergency callouts are some of the most important notifications a user can receive. With the optional ‘Emergency Callout’ add-on, the capability to reliably alert and notify large numbers of employees can become part of your Enterprise Alert installation. These callouts can tell users about dangerous situations such as inclement weather, fires in the building, or
On June 20 we have released the 3rd update for EnterpriseAlert 2019. Don’t get confused by the version number, 8.2.0 would better be 8.3.0, but that’s the way it is. Here is a very short EA 2019 release history for CY 2019: 8.0.1 – Multi-Tenancy (EnterpriseAlert 2019) 8.0.2 – Emergency Callout enhancements and more (Update
Enterprise Alert offers the possibility to directly receive SNMP traps and generate alarms from them. The SNMP traps contain a number of parameters that are identified by OIDs. These OIDs are quite cryptic and not very meaningful. So-called MIB files are used to assign meaningful names to the OIDs. Example: OID: 1.3.6.1.4.1.39165.1.5 -> Label: DeviceID
During our deployments we come across all kinds of different organizational infrastructures. Importing users from the Active Directory is a key component to populating user information into Enterprise Alert. Enterprise Alert will only import users that are contained in security groups. However, we often see companies having users placed in distribution lists. Enterprise Alert will