Derdack, leading provider of anywhere incident notification and response solutions, announces the next major release of their flagship product, Enterprise Alert®. Enterprise Alert 2017 is another milestone in enabling enterprises and organizations to respond faster and more effective to technical incidents in IT, OT and IoT. Enterprise Alert® is used by hundreds of enterprises
Enterprise Alert 2017 comes with a bunch of great new functionalities, e.g. improved Web portal design, cross-team escalation, secure, encrypted VoIP, etc. You can find a complete list of new features in the What’s New document at the link below: https://downloads.enterprisealert.com/Products/EnterpriseAlert/Manuals/EA2017_Whats_New.pdf Enterprise Alert 2017 is now officially available and this article describes more in
Imagine the situation where your colleague is on-call but he has an important, unplanned appointment. He calls you if you can cover him for two hours. Of course you can. Wouldn’t it be convenient now if you can just manage this easily from your mobile app? You can. You just need two things in Enterprise
One of the great things about Enterprise Alert is how many ways it gives you to interact with alerts. As a user, you have a ton of different channels to be reached on (email, voice, app push, sms, skype for business), you have options to reach out and talk to others about the issue, you
Follow the sun scheduling is adopted by many larger, global corporations with offices all around the world. With “follow the sun”, the goal is to be able to enable more efficient customer support with less response time. Within Enterprise Alert, how is such scheduling implemented and how is it utilized when implementing workflows that take
“While with on premise software every customer has a different problem, with cloud all have the same”. I posted this on Twitter a couple of days ago in the shade of repeated cloud availability or security issues ranging from Cloudflare over Amazon to Microsoft Skype. It depicts one critical aspect about cloud computing – centralization. Of course, cloud in
Telecommuting, doing remote work from home, even on a part time basis, is increasing in the US. The biggest increases in this over the last few years is in the college educated, white collar workers. And around 37% of workers say they have telecommuted during their career. So, when doing remote work in the IT
In this article, I will explain how you can add automated and reliable notifications with tracking and escalations to scheduled people on-duty when new incidents are logged in your HPE Service Manager 9.4x (HPSM). Use Case Let’s take the following DevOps use case which we want to implement with Enterprise Alert® (EA) in addition to
It’s a question that comes up almost every time we do a trade show, “Do you guys offer RBAC?” Why yes, yes we do. We understand the importance of the need to control who can do what in critical applications, and we do consider Enterprise Alert a critical application in your infrastructure. So Role Based
I recently did some web research on the confusion of events, alerts, incidents and notifications – terms that play an important role in understanding the value of what IT service alerting delivers. I have found an abundance of interpretations and definitions. You will also find different naming conventions with each vendor of tools for monitoring and